CIB OPERATIONS – MIDDLE OFFICE SERVICES – BROKER FACING TEAM – ASSOCIATE
JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase Co. is available at http://www.jpmorganchase.com/
J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.
The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.
Support Exchange Traded Fund functions
Supervisory responsibilities for trade pre-matching settlement trade related issue resolution.
Ensure timely settlement of trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures
Pre-matching of trades for Global markets by interacting with agent banks and brokers across the globe
Serve as QA and main contact for escalations. Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.
Respond to and resolve client inquiries on a timely manner
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
Partner with client service teams to help change client behavior where required to remove manual processes.
Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
Ensure all day to day queries dealt with within required SLAs and escalate issues.
Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is Always Audit Ready
Follow JPMorgan’s established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
Active involvement in projects within the team
Maintain all process documents; BCP, SOP, SLA and recertify on a timely basis
Update KPI and KRIs on a daily basis
Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
!|!JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Bachelor’s degree required (business discipline preferred)
Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook Express (or similar email program)
Excellent prior custody fund services, markets or prime brokerage operational experience along with managing staff
Ability to work closely with business partners and interact with all staff levels
Ability to be flexible, follow tight deadlines, organize and prioritize work
Experience of working on multi-stream programs
Strategic thinking coupled with practical execution
Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
Ability to manage through a changing business landscape
Candidate must have a control focused agenda, and a thorough understanding of program/project risk
Anticipate issues and aggressively drive initiatives to ensure results
Self-starter and ability to learn quickly
People and Communication
Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change