Skill: customer service , BPO , inbound , outbound , Banking Process , Banking Insurance , PHONE BANKING DEPARTMENT , CSA , CCA , B.com , B.B.A. , M.B.A. , B.M.S. , B.A. , B.SC. , M.A. , M.com. , M.SC.; Exp: 0-3 years; Description Attend inbound calls and resolve customer queries/request/complainsRaise customers request /complaints on their behalf in the CRM toolGenerate leads and educate customers about new products & their benefitsMaintain and adhere to compliance guidelinesCapture problem indicators, highlight and suggest improvementAdherence to the monthly score card parameters including quality, efficiency and accuracyMaintain adequate knowledge levels on products, processes and systems usedBank Payroll Day Shift Jobs in Mumbai, Navi Mumbai & ThanePhone Banking / Internet Banking Department Inbound Phone Banking Officer & Outbound Phone Banking Officer Receive Calls of the Existing Bank Customers – Solve their banking related queries on calls(related to home loans, personal loans, credit card payments, demat account, savings account, current account transactions etc) Make calls to the Existing Bank Customers – Give them reminders for the EMI / Payment against Credit Cards due in near future(Explain them the loss or ill-effects of not making the payments on time & make sure that they soon makes the payment & do not become a defaulter. Follow up with them till they make the payments)’Salary 16k to 24k in hand (as per interview, previous experience & document verification)Work from Monday to Saturday ( Sunday Fixed off / Alternate Staurday Working & Other Bank Holidays Provided)It is not a Field Job or Sales or Marketing jobEmployees will work on the payroll of Banks directly & will work in the premises of the Bank itself – i.e. the H.O. wher the phone banking department operates in Mumbai, Navi Mumbai & ThaneCandidates may share their CV’s or directly call us / sms / what’s app us on 7738521154 / 8080126356 / 8169642494 or share their cv’s immediatelyPlease suggest referneces to friends in need of job or share their details with us.
Any Process – Both BPO Type | Voice Process – Both BPO Type | Banking -General
Degree: M.Com. (Commerce) | MA (Arts) | MBA/ PGDM
Function: BPO / Customer Care / ITES / KPO / Telecaller | Finance / Insurance Services