Branch Service Partner

  • Company:
    Yes Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:

Skill: banking operations , investment products , banking , rms , hni , banking products , branch banking; Exp: 3-5 years; Branch Service Partner – ( SER00012Q ) Description Superior Service Delivery RM is primary point of contact for all client requirements, however, the sales nature of RM role requires him to be out of the Branch and not able to coordinate for service requirements of the client. YES FIRST Service Anchor will ensure delivery of superior service to YF clients through First Time Right on all internal and external processes regarding banking and investment requirements of mapped clients Take ownership for end to end closure and delivery of service to YES FIRST clients through coordination for service and transactional requirements Provide a product and process level expertise to YF clients to ensure that service standards are met Service Support of the RM for Client Ensure continuity of client engagement on the service delivery front in case of unavailability of RM due to various RM leave, Attrition Gap Period. During the RM absence, while the sales and productivity is deferred, continuity is engagement is critical on the service front in order to ring fence the client. This is even crucial considering that most attriting RMs join the competition. In bound RM engagement The proposed branches for YF Service Anchor has base of YES FIRST clients > 400 whereby walk-in of YES FIRST clients is a regular feature. At the time of Walk-in of YF client, following is important Attend to walk-in of YF clients if any and engage with clients and provide unified service face Provide single point of ownership to resolve service query across products Pro-active Service Responsibility and Ownership Success of client service delivery forms a key base for YBL ability to engage with client on channel activation and cross sell. Making a pro-active engagement with clients over phone just to take stock of overall service satisfaction or solve any pending service grievance will go a long way to ensure service satisfaction for YF clients Create auto model for eliminating escalations Service Anchor is required to ensure all service delivery issues of Yes First clients resolved at branch level with near zero escalations. Personal Integrity Maintain customer privacy & ensure that there is no compromise on customer information with third party. Maintain & follow Yes Personality guidelines & keep oneself updated with basic Banking regulations/knowledge. Team Work Being proactive to take on work to balance the team workload without compromise on core deliverables & able to communicate well with staff of all levels Qualifications Skill Set Very high on customer focus (SERVICE) considering sensitivity client segment – Service before operations is key for this role Good Communication Skills (Must be fluent) to engage with HNI Clients In depth understanding of core banking products and banking operations process Understanding of RBI regulatory and compliance requirements on banking and investment products Proven ability to multi task, manage timelines and maintaining high operation quality. High on collaboration in order to ensure smooth execution of client requests across multiple teams in the bank. Age Minimum 24 to Maximum 32 years Education Any Graduate. Post Graduate preferred Past Experience / Organisation About 3 to 5 years of work experience in Banking Operations & Services The candidate must have very good knowledge and understanding of finance products from an Operations point of view Must necessarily come from Banking & Financial Service Organizations of Repute. Primary Location India-Tamil Nadu-Chennai Work Locations Chennai Ground Floor143/1 Uthamar Gandhi Salai Nungambakkam High Road Chennai – 600034 CHENNAI 600034 Job Branch Service Partner Organization Branch Banking Schedule Regular Shift Standard Job Type Full-time Day Job Job Posting 25.09.2018, 10724 PM

Banking -General


Experience: 3-5

Function: Finance / Insurance Services