Benefits, Associate IV

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Telecom | IT-Hardware/Networking

Skill: dol , supervision , process improvement , problem solving , root cause analysis; Exp: 4-5 years; Benefits, Associate IV – Noida, India Overview Success Profile Rewards Responsibilities Location Overview As a team member in our Customer Care business, youll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrows leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking. Full Time Entry Level Customer Service Benefits Included Back to Job Navigation (Overview) Success Profile What will make you successful at Conduent? Check out the traits were looking for and see if you have the right mix. Communicator 9 Problem-Solver 9 Personable 8 Compassionate 7 Multi-Tasker 6 Creative 5 Traits are on a scale of 1 to 10 Addtional Traits Trustworthy Collaborative Consistent Efficient Independent Organized Team Player Back to Job Navigation (Success) Rewards Healthcare Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location. Varying Schedules Collaboration Department learning opportunities and company-wide digital knowledge share. Company Discounts Professional Development Conduent offers programs to help advance the careers of our employees. Back to Job Navigation (Rewards) Responsibilities Description Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at JOB TITLE Senior Analyst DEPARTMENT TBO Global Leveraged Operations REPORTS TO Client Operations Manager JOB PURPOSE Senior Analyst is responsible for the all aspects of assigned widely utilized benefit plan (examples include active and/or retiree plans, pension, or 401(k)) including administration with outsource vendor partners, customer service, compliance and audit. RESPONSIBILITIES May perform one or more of the following Understand all aspects of assigned benefit plan in order to effectively provide customer service Manage vendor relationships and serve as the point of contact on issue resolution for participants Maintain positive and proactive communications in delivery of assigned benefit plan for employees Ensure compliance to all federal and state laws, and client specific requirements Assist with routine and periodic benefit plan audits. Participate in annual open enrollment process including system updates, communications, and meetings, testing and working with assigned vendors as needed. Research and recommend plan changes as needed. Resolve queries using Root Cause Analysis / Quick Solver techniques Participates in identifying and implementing process improvement opportunities Involved in transition activities and streamlining process. Provide client specific training to team and mentor Associate & Analyst Willingness to work in Night Shifts REQUIREMENT (Experience, Qualification, Knowledge & Skills) Bachelors Degree 4-5 years of experience in benefits administration Working knowledge of ERISA, DOL and IRS regulations Analytical and critical thinking skills, including experience identifying problems and providing effective resolutions Good Microsoft Excel and Word skills SUPERVISION Normally receives little instruction on daily work, general instructions on newly introduced assignments. COMPETENCIES (With Required Level of Behavior) Knowledge & Experience 3 Effective Communicator 3 Delivering Performance 3 Problem Solving 3 Analytical Skills 3



Experience: 4-5

Function: Production / Maintenance / Service Engg. / Manufacturing / Packaging