**Job Number** 180030XR
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grand Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
**Brand** Sheraton Hotels & Resorts
**Position Type** Non-Management/Hourly
**Start Your Journey With Us**
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Sheraton Grand Hotel, Dubai, United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.
Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner. Ensure that the coffee bar is set and maintained so that the link staff has everything it needs to run an effective operation, as well as maintaining the cleanliness of the outlet, running food, and set-up and breakdown of the bar.
+ To project a pleasant and positive professional image to all guests at all times
+ Manage cultural needs and expectations of guests
+ Upselling and identification of additional revenue opportunities
+ Maintain and adhere to billing policies and procedures
+ Punctual attendance to each shift
+ Maintain positive teamwork spirit at all times
+ Accurate and timely delivery of orders to guests
+ Assist Assistant Venue Managers in training new team members
+ Assistance in overcoming logistic issues in serving a timely beverage product in acceptable quantity, presentation and consistency
+ Completion of Progress Training & participation in Progress related activities
+ Support of Departmental objectives
+ Ensure wastage is kept to a minimum
+ Prepare mixers, cut fruit, receive requisitions, check par levels, refill mixers, get ice, run food, and collect and dispose of garbage. Keep bar fully stocked with all items necessary for service
+ Maintain cleanliness of bar, tables and lounge area. Sweep the floors, polish brass and steel, mop, clean glassware, chinaware and wipe down mirrors in the outlet. Set-up and breakdown of the bar set specified by outlet
+ Prepare drinks for the customers and servers, ensure that the proper materials and supplies are on hand, and host guest experience
+ Provide opening and closing inventory of food and beverage related products. Assist with inventories as necessary. Control costs & perform opening and closing side work duties as assigned.
+ Always making sure that the beverages dispensed by outlet are always are of optimum quality
**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
+ Must be able to speak, read, write and understand the primary language(s) used in the workplace;
+ Must be able to read and write to facilitate the communication process;
+ Requires good communication skills, both verbal and written;
+ Ability to dialogue informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening;
+ Basic knowledge of hotel food and beverage operations;
+ Advanced knowledge of beverages served in outlet;
+ Basic computational ability;
+ Be aware of Health, Safety & Fire regulations and that they too abide by their terms
+ Maintain high standards of personal hygiene at all times
+ Demonstrate proper and safe usage of all equipment
+ Ensure that full uniform is worn at all times
+ Care in service to avoid accidents
+ Maintain a clean and tidy work area
We do expect that you do have the experiences/ behaviors below. You:
+ Totally embrace the philosophy of guest and customer service and owns the guests;
+ Identify yourself with the hotel’s brand and operating philosophy;
+ Possess a warm and friendly demeanor;
+ Strive to achieve satisfaction and delight of our customers;
+ Are detail oriented;
+ Thrive on pride of work and its product;
+ Play as a team to achieve common goals;
+ Have immaculate personal presentation e.g. grooming and conversational ability;
+ Demonstrate self-confidence, energy and enthusiasm;
+ Have a strong ability to learn skills, retain and demonstrate learning;
+ Uphold ethical business practices.
High school/Bachelor degree and relevant experience required.
**PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE**
+ This job often requires bending, reaching or lifting;
+ This job often requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity;This job often requires to:
+ Be able to lift up to 5.5kg on a regular and continuing basis;
+ Be able to lift trays of food or food items weighing up to 11kg frequently;
+ Be able to push and pull carts and equipment weighing up to 90kg. occasionally.
+ Be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
+ This job may require you to work on holidays and/ or weekends;
+ This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
+ This job often requires extended hours beyond a typical work week;
+ This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
+ Sheraton Grand Dubai has a very strong commitment to safety and requires that you follow safety procedures closely;
+ Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
+ This job requires a well-paced ability to maneuver between functions occurring simultaneously.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._