Maven Infotech Pvt Limited
ASSISTANT SALES HEAD (INTERNATIONAL BPO)
- a) To manage the day-to-day planning, operation and problem-solving of a team of
agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience
by highly knowledgeable and customer-focused agents and to act as the
communication conduct between Front liners and Management.
- b) To offer creative solutions
- c) Delivery of team sales, service level components, quality and productivity targets
- d) Operational Management: Managing the floor, adherence to schedule.
- e) Call monitoring, coaching and feedback, responsibility for delivery of the defined
customer experience in every call.
- f) Recommendations for product and process development based on customer
feedback and analysis of the same.
- g) Required making decisions on any matters relating to improving revenue
generation & customer satisfaction with regards insofar as it affects call handling and
call center processes
- h) Own and Drive continuous improvement within the process through actively
identifying such opportunities through Quality initiatives.
- i) Propagate positive teamwork across work groups & drive business results.
- j) Lead and drive team to provide support to sales teams
- a) Should have Good Communication Skills
- b) Must have Experience of relevant Process/Product, TL, Supervisor, Verifier, ATL
operations, Outbound Sales for USA/UK or PROMOTIONAL PROCESS. Minimum
(Sales Or Up selling Process).
- c) Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in
an International BPO.
- d) The role requires good commercial acumen, functional knowledge of MS Excel,
communication skills. The person should be proactive, responsive to business
Minimum 7 years of experience as Assistant Sales Head
Has to have experience in Outbound Sales
Should have handled Revenue Generation
Should have handled Team of Managers
- a) Pick up and drop facilities
- b) Complimentary lunch or dinner is available according to shift timing
- c) Referral bonus
- d) Incentive as per the team performance
Salary: Best in the Industry