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  • Company:
    Maven Infotech Pvt Limited
  • Location:
  • Salary:
  • Job type:
  • Posted:
    4 months ago
  • Category:
    Admin / Office



Job Description:

  1. a) To manage the day-to-day planning, operation and problem-solving of a team of

agents to meet with the required service level components, standards and sales targets,      to develop the team to ensure delivery of a consistently superior customer experience

by highly knowledgeable and customer-focused agents and to act as the

communication conduct between Front liners and Management.

  1. b) To offer creative solutions
  2. c) Delivery of team sales, service level components, quality and productivity targets

& indicators.

  1. d) Operational Management: Managing the floor, adherence to schedule.
  2. e) Call monitoring, coaching and feedback, responsibility for delivery of the defined

customer experience in every call.

  1. f) Recommendations for product and process development based on customer

feedback and analysis of the same.

  1. g) Required making decisions on any matters relating to improving revenue

generation & customer satisfaction with regards insofar as it affects call handling and

call center processes

  1. h) Own and Drive continuous improvement within the process through actively

identifying such opportunities through Quality initiatives.

  1. i) Propagate positive teamwork across work groups & drive business results.
  2. j) Lead and drive team to provide support to sales teams




  1. a) Should have Good Communication Skills
  2. b) Must have Experience of relevant Process/Product, TL, Supervisor, Verifier, ATL

operations, Outbound Sales for USA/UK or PROMOTIONAL PROCESS. Minimum

(Sales Or Up selling Process).

  1. c) Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in

an International BPO.

  1. d) The role requires good commercial acumen, functional knowledge of MS Excel,

communication skills. The person should be proactive, responsive to business




Minimum 7 years of experience as Assistant Sales Head

Has to have experience in Outbound Sales

Should have handled Revenue Generation

Should have handled Team of Managers




  1. a) Pick up and drop facilities
  2. b) Complimentary lunch or dinner is available according to shift timing
  3. c) Referral bonus
  4. d) Incentive as per the team performance


Salary: Best in the Industry


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