Assistant Manager

  • Company:
    Yes Bank Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:

Skill: catering , hospitality; Exp: 3-4 years; Assistant Manager – ( CRE00006O ) Description Job Responsibilities Catering to service/product needs for an ultra-premium segment of YBL customers. Ensure Customer service excellence by displaying complete onus to the customers query/problems Delivering service with requisite Courtesy and Accuracy Nil Defects (100 PERCENT adherence to product and process) Ensuring Nil Customer complaints Escalating/highlighting customer problem incidences Adherence to service and sales compliance Cross Selling/up-selling on set products (assets and liabilities products) Ensuring Process efficiency by achieving set targets of call quality. Qualifications Qualifications Graduate/Post Graduate from a recognized university Competencies/Skill Sets required Minimum of 3-4 years experience in customer service industry preferably having serviced HNW segment of customers/experience in hospitality. Pleasant personality with excellent written and oral communication Passion towards service & sales. Enthusiastic and self-motivated Ability to work in a dynamic environment Good comprehension skills Team player with a positive attitude Knowledge about banking Industry will be an added advantage Primary Location India-Haryana-Gurgaon Work Locations Noc Gurgaon TOWER B, 7TH FLOOR, BUILDING NO.8, GURGAON 122002

Food & Beverage


Experience: 3-4

Function: Hotel / Restaurant