**Job Number** 18003IPG
**Job Category** Rooms and Guest Services Operations
**Location** JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP
**Brand** Marriott Hotels Resorts /JW Marriott
**Position Type** Non-Management/Hourly
**Start Your Journey With Us**
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**JW Marriott** is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Responsibility of VIP arrival and departure. Coordinate with
guest relations for any special arrangement, in-room check-in, meet & greet
all VIP and Royal family upon arrival. And look after VIP who attending events
in-house. Supervise also advice the team for special local occasion.
**SCOPE / BUSINESS CONTEXT**
+ A Full Timeposition based at JW Marriott Marquis Dubai.
+ Number of DirectReports – 1
+ Titles of DirectReports – Director of Protocol
Experience of more than 5 years.
**Skills and Knowledge**
Comprehension – Understanding written sentences and paragraphs in work related
• Writing – Communicating effectively in writing as appropriate for the needs
of the audience.
• Management of Financial Resources – Determining how money will be spent to
get the work done, and accounting for these expenditures.
• Oral Comprehension – The ability to listen to and understand information and
ideas presented through spoken words and sentences.
• Clerical – Knowledge of administrative and clerical procedures and systems such
as word processing, managing files and records, stenography and transcription,
designing forms, and other office procedures and terminology.
• Basic Computer Skills – Using basic computer hardware and software (e.g.,
personal computers, word processing software, Internet browsers, etc.).
• Job Specific Computer Skills – Using computer hardware and software specific
to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
Number Facility – The ability to add, subtract, multiply, or divide quickly and
• Management of Material Resources – Obtaining and seeing to the appropriate
use of equipment, facilities, and materials needed to do certain work.
• Equipment Selection – Determining the kind of tools and equipment needed to
do a job.
• Originality – The ability to come up with unusual or clever ideas about
products, services or situations, or to develop creative ways to solve a
• Mathematics – Using mathematics to solve problems.
• Adaptability – Ability to effectively adjust to major changes in work tasks
or the work environment.
• Building Trust – Ability to interact with others in an honest, fair and
respectful way; giving others confidence in one’s intentions and those of the
• Communication – Skilled at clearly conveying information and ideas through a
variety of media; engaging the audience and helping them understand and retain
• Customer Focus – Ability to develop and sustain productive customer relationships;
actively seeking information to understand and address customers’ needs.
• High Work Standards – Sets high standards of performance for self and others;
assumes responsibility and accountability for successfully completing
assignments or tasks.
• Planning and Organizing – Skilled at establishing courses of action for self
and others to ensure work is completed efficiently.
• Problem Solving/Decision Making – Ability to identify and understand issues,
problems, and opportunities; using effective approaches for choosing a course
of action or developing solutions.
• Stress Tolerance – Ability to maintain stable performance and positive
relationships with others while under pressure or opposition.
Technical/Professional Knowledge and Skills – Demonstrates a satisfactory level
of position-related t
Education or Certification
_The following are specific responsibilities and contributions criticalto the successful performance of the position:_
+ Responsibleof Preparing the VIP arrivals list and following up to make sure of thesmoothly check in.
+ Responsibleof retrieving all the information about the VIP guest and the entirepreparation of the VIP arrival (Checking the rooms, know what the guest needsetc.)
+ Responsibleof organizing the team for the arrival of VIPs reservation as well as VIPsattending Events.
+ Responsibleof team duties in weekend according to the hotel occupancy as well as Events.
+ Responsibleof retrieving all the necessary information from Guest Relation, RoomControllers, Events and Restaurant reservation in regards to VIP Arrival.
+ Responsiblefor all VIP Reservations, Rooms, Restaurant, Ballroom for events and followabout guest satisfaction and prepare the daily brief report.
+ Responsibleof supporting the Guest Relations, front office and loss prevention departmentsupon request.
+ Responsibleof dealing with the police or any government department as needed during dutyhours.
+ Responsibleof Team Empowerment and development.
+ Responsibleof arranging duty timing for the team and follow up.
Safety and Security
+ Reportwork related accidents, or other injuries immediately upon occurrence tomanager/supervisor.
+ Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.
+ NotifyLoss Prevention/Security of any guest reports of theft.
Policies and Procedures
+ Followcompany, hotel and department policies and procedures.
+ Follows Marriott International Hotels LimitedRegional Office policies and procedures
+ Protectthe privacy and security of guests and coworkers.
+ Maintainconfidentiality of proprietary materials and information.
+ Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
+ Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
+ Performother reasonable job duties as requested by Supervisors and Management.
+ Workinghours as required to do your job but normally not less than 48 hours per week.
+ Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
+ Assistother employees to ensure proper coverage and prompt guest service.
+ Anticipateguests’ service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.
+ Addressguests’ service needs in a professional, positive, and timely manner.
+ Engageguests in conversation regarding their stay, property services, and areaattractions/offerings.
+ Thankguests with genuine appreciation and provide a fond farewell.
+ Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest’s name when possible.
+ Supplyguests/residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
+ Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one’s voice, using the callers’ name,transferring calls to appropriate person/department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
+ Speakto guests and co-workers using clear, appropriate and professional language.
+ Talkwith and listen to other employees to effectively exchange information.
Working with Others
+ Supportall co-workers and treat them with dignity and respect.
+ Handlesensitive issues with employees and/or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
+ Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
Quality Assurance/Quality Improvement
+ Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
+ Enterand locate work-related information using computers and/or point of salesystems.
+ Stand,sit, or walk for an extended period of time or for an entire work shift.
+ Readand visually verify information in a variety of formats (e.g., small print).
+ Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
International is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability, veteran
status or any other basis protected under federal, state or local laws.