Assistant Loss Prevention Manager

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  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    2 weeks ago
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**Job Number** 1800332W

**Job Category** Loss Prevention & Security

**Location** JW Marriott Marquis Hotel Dubai, Dubai, United Arab Emirates VIEW ON MAP

**Brand** Marriott Hotels Resorts /JW Marriott

**Schedule** Full-time

**Position Type** Non-Management/Hourly

**Start Your Journey With Us**

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**JW Marriott** is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


To manage the safety and physical security program and to enforce the program within the scope of the hotel requirements. To monitor the day-to-day operations of subordinate security force for the physical security and safety of the hotel assets, in accordance with hotel policies and government regulations. To ensure maximum security and safety of guest and associates.



+ 5-7 years previous experience with police, hospitality security and/or military experience

**Skills and Knowledge**

+ Ability to multi task in a fast paced environment

+ Desired skills- Arabic speaker

+ Computer skills

+ English Language

+ Leadership

+ Well fit

**Education or Certification**

+ University degree or relative experience in the Security Management


_The following are specific responsibilities and contributions critical to the successful performance of the position:_

+ Managing Security/Loss Prevention Operations:

+ Conduct hazard and risk assessments

+ Complies with applicable federal, state and local law and safety regulations.

+ Maintains logs, certifications and documents required by law and Standard Operating Procedures.

+ Supervises and reviews initial incident investigations and promote timely responses for all reported incidents.

+ Follows proper key control guidelines in loss prevention and in the property.

+ Assists with promotion and implementation of accident and fire prevention procedures.

+ Incorporates into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of recording system.

+ Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.

+ Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

+ Promotes action plans to monitor and control risk.

+ Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial and follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

+ Assists with first aid program for guests and employees.

+ Assists with the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.

+ Works closely with Meeting Planners to facilitate a successful and safe experience for guests.

**Managing and Conducting Human Resources Activities**

+ Interviews, selects and trains employees.

+ Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.

+ Provides for the safety and security of the employees or the property.

+ Monitors employee attendance and records absences/tardiness.

+ Helps direct supervisors to achieve their own development goals.

+ Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

**Ensuring Exceptional Customer Service**

+ Meets quality standards and customer expectations on a daily basis.

+ Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

+ Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

+ Provides services that are above and beyond for customer satisfaction and retention.

_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._