Skill: java , j2ee , shell scripting , scjp , oracle , application support , boc , .net , unix , conference , sql , ivr , infrastructure; Exp: 3-4 years; Job Title Application Support Analyst Location 400 Jefferson Park, Whippany, New Jersey About Us Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. About Barclays in the US Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City. In 2017, Barclays announced plans to create a world-class campus in Whippany, New Jersey, for our Technology, Operations and Functional teams in the US. Other principal locations include Delaware, Nevada, Ohio and Maine. About BUK Run the Bank (TC33) BUK RTB is a team of about 800 individuals spread across Northampton, Kirkby, Hamburg, Wilmington and Pune; ensuring that the Live systems in UK Cards are up and running and available to the Business 24X7. About Global Contact Center Support Global Contact Centre Application Support Team is part of BUK RTB team and provides 24*7 support for following applications. BCUS IVR Contact Center Desktop for BCUS (CCD) Chordiant Contact Centre Desktop (CCCD) – UK Sales & Service Speech Enabled IVR (SEIVR) – UK Sales & Service Instant Pin – UK Sales & Service Debit Card Payments System (DCP) – UK Sales & Service Customer Interaction Desktop (CID) and Link – UK Sales & Service Phoneix VAS (aka VAS IVR) – UK Global Business Solutions Strategic Contact Centre Solution (SCCS) – Portugal and Spain Sales & Service Barclays Operational Client (BOC) – Germany, Portugal and Spain Sales & Service GCP IVR – UK Global Commercial Payments Aspect Dialler Outbound GUI (DOG) – UK Collections Collections Agent Telephony Toolbar (CATT) – UK Collections Fraud Agent Telephony Toolbar (FATT) – UK Fraud Paris – UK Credit Risk Swan Day3 Apps – UK Sales & Service Overall Purpose of role Application Support Analyst reporting to the Application support Lead – take responsibility for Delivery of 2nd Line Application Support services for application(s) under support Maintain system availability and supplementary services within SLA. Ongoing liaison with component teams for ensuring service availability. Your Role Delivery of 2nd Line Application Support services for applications under support, which includes occasional Out-of-office support (1 week a month). Working with Global teams based in India, UK, & USA; adopting a follow the sun support model. Ownership, coordination, updating and resolution of Incidents throughout the Incident ticket lifecycle. Major Incident Resolution Coordination with Internal technology teams, Infrastructure teams, 3rd parties – managing conference calls, Major incident bridges, etc. Coordination and Assistance of Change records (Change management) which includes and not restricted to pro-active maintenance, Application recycles, Patching, Upgrades, Code releases, Small changes etc. Active participation in Technical Implementation plan walk through, release activity code deployment via automated tool sets, post release monitoring and support. Development of Alerting and monitoring capability of the Applications supported. Identification, root cause analysis and fix of Problem Records (repeated incidents). Identify opportunities for improvement in application functionality/ process. (Service Improvements). Communication with Business stakeholders regarding business impact of incidents, Impact analysis of Changes, and Monthly Service reviews. Maintain all formal controls, documents and records to auditable levels and in compliance with current AD Application Support operation procedures and documentation standards Ensure key application functions and scheduled activities are completed in a timely manner and within SLA As directed by Application Maintenance and Support manager, participate in project/change activities relating to the application(s) under support, including (but not restricted to) o System Testing (preparation and execution) o UAT (preparation and execution) o System / Business Analysis Basic Qualifications/Skills Associates degree, or additional coding training 6 months hands on experience with .Net, Java/J2EE, UNIX (Shell scripting) & SQL. (Class work included). Preferred Qualifications/Skills 3-4 years of work experience Exposure to Cloud platforms (Apaas v2, v3) preferred. ITIL v3 foundation certification preferred Java Certification (SCJP)/Oracle Certifications preferred. Experience of working with Global teams preferred. Good understanding of the Card /Banking Industry. Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Your Application To be considered for this role, click on the apply button now. Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Function: IT Software : Software Products & Services