Analyst IT – Oracle Sales Cloud


  • Company:
    Eaton Fluid Power Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Manufacturing/Industrial | Projects/Infrastructure/Power/Energy

Skill: information technology , qa , software development life cycle , testing , individual contributor , metrics , agile , test cases , test data , security , debugging , oracle sales , integration testing , infrastructure; Exp: 5-8 years; 2 List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfill the purpose of your position as described above. 1. Provides an understanding of both technology and business concepts and is able to articulate business processes. 2. Maintains a strong knowledge of current and developing technologies impacting the technology domain and User Community. This is to be achieved through continuing education, participation in user groups, professional organizations, ongoing personal research into emerging and evolving technologies 3. Proactively engages with team and leads to improve upon all aspects of Software Development Life Cycle. 4. Participates in meetings and facilitate discussion that leads to meaningful dialogue and identifies and documents appropriate system / business requirements. 5. Works on Analysis and Design for requests assigned in addition to development and testing. 6. Provides estimates for effort and schedule for assigned tasks. On-Time Delivery and Quality (per Defect Density). 7. Creates and executes test plans for task and unit level programming deliverables. 8. Creates test data to prove all test cases. Executes and documents results of test plans to ensure modules will operate properly in the production environment. 9. Performs peer review of deliverables. Makes recommendations to team. 10. Assist with unit and integration testing for requests and incidents. 11. Ensures sign-off on all major system deliverables by stakeholders. 12. Performs promotion and migration activities of software and components through the pre-production to production instances; and operational activities. 13. Implements changes in compliance with Eaton practices for change management. 14. Satisfactorily deliver IT services exceeding the established SLAs while maintaining satisfactory customer feedback. 15. Maintains understanding of key processes, schedules, cycles, profiles, etc. for the technical systems in use by a customer. 16. Ability to work independently, work under pressure, adapt to demanding situations and maintain schedules. 17. Provide ad-hoc, one-on-one training as appropriate by assisting users with questions and procedures for increased technology adoption, and to increase productivity. 18. Provide regular, clear, and consistent communication (written and oral) on the status of issues, deliverables prioritization and timing back to IT stakeholders. 19. Consults with customers and IT managers to develop, define, execute and prioritize work assignments and work delivery. 20. Communicate with customers, suppliers and vendors for issues and resolutions, articulated in terms they understand. 21. Communicates effectively with both technical and business personnel to gather requirements, communicate expectations, identify solutions, and create action plans. 22. Collaborate/share support work / Knowledge to other team members and third Party applications/teams. 23. Recommends and leads improvements to applications and processes in order to decrease issues and maintain quality. (Demonstrates Problem Management Expertise) 24. Partners with other groups to seek out opportunities to increase end-user customer satisfaction and operational efficiency 25. Participate in continuous improvements on in-scope support initiatives. Qualifications Good analytical skills and debugging skills, business process knowledge Good understanding on applications including integrations. Good understanding on Software Development Life Cycle and Agile methodologies. Working knowledge on ITSM processes. A Bachelors degree and three to Five years hands on experience in design, development and support with the at least 2.5 years on Oracle Sales Cloud and hands on experience in supporting complex Oracle Sales Cloud issues ITIL , or comparable certification desirable. Ability to work and lead collaboratively. Strong written and oral communications skills. Understands IT application infrastructure and security technologies. Understands IT operations, especially production support, release management, and problem management. We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job Information Technology Region Asia Pacific Organization Corporate Sector Job Level Individual Contributor Schedule Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position? No Does this position offer relocation? Relocation from within hiring country only Travel Yes, 10 PERCENT of the Time Requisition ID 060747

Quality Assurance/Testing

Degree: 

Experience: 5-8

Function: IT Software : Software Products & Services