Analyst I, HR Services (HR Shared Services Team Lead)

  • Company:
    Xerox India Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 week ago
  • Category:
    Consumer Durables/FMCG | Manufacturing/Industrial

Skill: interviewing , policies , hr , conflict management , communication , employee motivation , shared services , hr services , employee satisfaction; Exp: 0-3 years; Analyst I, HR Services (HR Shared Services Team Lead)( Job Number18004149) Description Xerox Corporation (NYSE XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand whats at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace. Learn more at Purpose The HR Shared Services Team Lead role is a key HR Service Delivery operations position. The HR Shared Services Team Lead oversees a team within the HR Shares Services organization. Objectives of the position are to deliver operational excellence and SLA achievement, customer and employee satisfaction, developing strong collaborative relationships with the varied HR and business teams. Scope Has people management responsibilities which may include a virtual team environment. The position manages internal relationships, and interfaces with multiple organisational levels. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures and policies. Oversees the day-to-day activities of a team within the HR Shared Services Delivery Team which may be in remote and/or virtual locations Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a sub-unit. Champions service delivery best practice, manages processes in line with Service Delivery governance guidance Meets all monthly reporting requirements and manages internal control processes Implements strategies to expand use & adoption of employee and manager self service The role delivers key service levels within a quality, cost and delivery framework to help position HR Shared Services for success. Effective, efficient resolution of service problems/issues, leveraging internal/external resources Communications effectively to include relationship building and networking (internal and external) Creates an environment to achieve high levels of team and employee motivation and satisfaction through effective team communications. Supports staffing requirements to include interviewing for new employees. Qualifications Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Minimum Ability to handle confidential and sensitive information with discretion Minimum Strong written and verbal communications skills at all organizational levels (internal and external) Minimum Demonstrates the ability to communicate information clearly and effectively both verbally and in writing at all levels of seniority, both formally and informally Minimum Ability to champion new ideas, manage change, and execute on action plans. Preferred Project management experience Minimum MS Office, Excel (i.e. pivot tables, vlookup) and Powerpoint Minimum Good negotiation and conflict management skills Minimum Ability to assess issues, define causes, and prioritize/execute solutions using problem solving and analytical skills Minimum A strong customer focus with a commitment towards delivering results Minimum Demonstrates high energy with self-initiative and results orientation Minimum Acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion Mimimum Results oriented with strong attention to detail and a relentless commitment to process improvement and quality Intermediate Communication & Influencing – the ability to communicate clearly and effectively with a wide variety of internal and external people, formally and informally Intermediate Teamwork & Collaboration – displays enthusiasm and contributes to an effective team environment; demonstrates willingness to work cooperatively with others Intermediate Embracing Change – the ability to work flexibly, adapting quickly to change and responding positively to new ways of working Intermediate Results Focus – has the drive and determination to achieve objectives, overcoming obstacles to deliver results Intermediate Service Operations Expertise ability to use process models and frameworks available within the company and externally to drive quality of service in service delivery Primary LocationIndia-Karnataka-Bangalore TravelNo Employee StatusRegular


Degree: ME/ M.Tech./ MS (Engg/ Sciences)

Experience: 0-3

Function: Human Resource / IR / Training & Development