Skill: reports , trust accounting , team player , excel; Exp: 5-7 years; Analyst I, Benefits – Noida, India Overview Success Profile Rewards Responsibilities Location Overview As a team member in our Customer Care business, youll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrows leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking. Full Time Entry Level Customer Service Benefits Included Back to Job Navigation (Overview) Success Profile What will make you successful at Conduent? Check out the traits were looking for and see if you have the right mix. Communicator 9 Problem-Solver 9 Personable 8 Compassionate 7 Multi-Tasker 6 Creative 5 Traits are on a scale of 1 to 10 Addtional Traits Trustworthy Collaborative Consistent Efficient Independent Organized Team Player Back to Job Navigation (Success) Rewards Healthcare Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location. Varying Schedules Collaboration Department learning opportunities and company-wide digital knowledge share. Company Discounts Professional Development Conduent offers programs to help advance the careers of our employees. Back to Job Navigation (Rewards) Responsibilities Description JOB TITLE Associate Process Consultant DEPARTMENT TBO Global Leveraged Operations REPORTS TO Client Operations Manager JOB PURPOSE APC is responsible for ensuring the benefit plans are consistently administered and in compliance with client requirement policies and government regulations. The position is also primarily responsible for handing escalated benefit issues in a timely manner, updating Conduent internal benefits tools and resources, as well as auditing benefits data. This position will serve as primary resource for the organizations third party benefits administrator and other plan vendors. RESPONSIBILITIES May perform one or more of the following Serves as subject matter expert on Client benefit plan (Retirement Service) Handles non-routine benefit inquiries, projects and complaints in a timely manner Research, analyze, evaluate, and assist with administering ongoing service delivery Evaluates and assesses new approaches to current processes and issues Assist with the implementation of new plans, programs, and changes to plans or administrative procedures and assure compliance with Client requirement Establishes key vendor relationships, develops an in-depth understanding of benefit operations and initiate process improvements to ensure programs run efficiently and effectively Provides technical support on annual plan audits, government filings, non-discrimination testing, benefit integrations, and other related compliance activities Supports the Annual Open Enrollment process, including but not limited to related meetings Review/research/update benefits communications, related documents and reference materials for use by both internal and external audiences Mentor and provide SME support to the team Conduct client/domain specific trainings across teams REQUIREMENT (Experience, Qualification, Knowledge & Skills) Bachelors Degree 5-7 years of experience in benefits administration Working knowledge of ERISA, DOL and IRS regulations and correction programs, retirement plan compliance testing rules, regulatory changes, plan documents, trust accounting and valuation Strong analytical and critical thinking skills, including experience identifying problems and providing effective resolutions Advanced Microsoft Excel and Word skills SUPERVISION Minimal/no supervision required. Should know the work to be completed for the aligned client and get it completed by self/aligned team members/shared service team (IN/US) COMPETENCIES (With Required Level of Behavior) Knowledge & Experience 4 Effective Communicator 4 Delivering Performance 4 Problem Solving 3 Analytical Skills 3 Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Function: Accounting / Tax / Company Secretary / Audit