Agency Manager

  • Company:
    Bharti Airtel Ltd
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    IT-Hardware/Networking | Telecom

Skill: assistant manager , leading , revenue enhancement , corporate accounts , manager , customer engagement , service level adherence , account management , management; Exp: 0-3 years; Agency Manager – IND22525 Description About Airtel A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. Our product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers. Our vision is to enrich the lives of our customers and we work towards our vision, driven by our values of AIR – Alive, Inclusive and Respectful. Being the worlds 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment. Purpose of the Job (Max 500 words) To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, FL , DS To ensure end to end service delivery for corporate by agency CRES ; meeting their requirement as per defined TAT and SLA To front end Corporates and ensure nil escalations To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement. Deliverables (Maximum 5-6 key responsibilities) To Ensure 100 PERCENT service level adherence to business processes To increase Collection Efficiency 0-60 days (COCP – MO & FL), 60-90 days To enhance the Revenue enhancement -Churn Control (COCP) and Upsell. To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team Account Relationship index (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,selfcare,ebill adoption Reduce Suspense by efficient payment posting & virtual account management Track and monitor on corporate revenue performance of different products/services. Drive virtualization through PFH, Self care and Paperless bill media. Major Challenges Networking and cross functions skills are essential to develop strong circle of influence across the corporate Environment. Internally, needs to align direct and indirect function to deliver the desired outcomes based on agreed SLA and Strategy. About Airtel Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company’s product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015. To know more please visit, Job Relationship Manager Band Level B1 Assistant Manager Job Type Standard Job Posting Sep 7, 2018

Corporate Sales


Experience: 0-3

Function: Sales / Business Development