Technical Writer Project & Product Documentation Mobile Automation

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  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    23 hours ago
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Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 8,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

KION Mobile Automation develops mobile robots, robotic fleet controllers and cloud-based fleet management systems for industrial logistics applications. We are a fast growing team with locations in the USA, China, Australia, Belgium and Germany.

As part of the international KION Group and company culture you will work in an open, transparent and agile environment and you will be a valuable member of an effective, globally successful organization. You will get to work with the products and solutions through the entire lifecycle from development to installation and service.

The department Global Service Repair & Maintenance is responsible for the After Sales & Service in the field of mobile automation. This includes a technical service that ensures a helping hand for customers that are in need for troubleshooting, a spare parts unit that provides the right devices for the AGVs in case of damage, as well as a service training & documentation management that provides all manuals for every Operating Unit. The department is working closely with the location in Germany and North America, so an international exchange is given. The working environment is open, honest and agile. This department offers many opportunities to leave own footprints and to strengthen the overall service organisation across Europe. Flexible and agile characters may change and develop the automation business to its best!

To further strengthen the department, we are looking for you as “Technical Writer Project & Product Documentation (m / f / x)” at location in Zwijndrecht (Antwerp) as soon as possible.


+ You develop manuals and technical related documentation and keep them up-to-date. Among the targets are end customers, service engineers.

+ You assist in the preparation and review of project documentation and training course material. Standardisation and quality take precedence in this.

+ You develop didactic material to support the trainings. (e.g. technical documentation, demo movies).

+ You contribute to the standardisation of documentation within the Kion group (creation of standard templates, documents, technical wordlists …).

+ You contribute to the standardisation of tools / platforms across the Kion group for making and releasing documentation.

+ You coördinate and facilitate the translation process, including review and approval of translated documentation.

+ You perform the necessary lay-outing, readability and publishing of the final documents.

+ You monitor on a consistent document management.

+ You continously remain up-to-date of new trends and developments in your field of knowledge and share your knowledge and experience within the organisation.

+ Optional : Organise and facilitate training courses.

+ Optional : Provide technical trainings but also more general trainings, both in-house and externally.


+ You have a minimum of a Bachelor’s degree in Mechanical and/or Electrical Engineering or equivalent.

+ You are fluent (spoken, written) in English. Additional languages are a plus.

+ You have a minimum of 3 years of relevant experience with skills in technical writing, documentation writing, office automation, presentation tools and publishing.

+ You have a proactive attitude, are communicative (i.e. good listener) and customer-oriented.

+ You are able to establish and maintain relationships with co-workers.

+ You have a solid knowledge of Microsoft Office applications.

+ You are able to travel throughout Europe, 10 % of the time.


+ Knowledge of Wiki (confluence) and collaborative tools (SharePoint).

+ Experience with one or more technical writer tools (Adobe Framemaker, InDesign, ….).

+ Experience on making small video production software.

+ Rapid self-starting capability and experience in team working.

+ Giving training to groups of 20 people or less.

+ Setting and managing multiple priorities.

What We Offer?

We are the largest provider on the market and want to further expand leadership position in the field of mobile automation. We have the speed and short decision-making paths of a start-up, but the financial security and the standing of a large corporation. We have top technologies, have a global sales and network and work for the big global e-commerce customers who are looking for global solutions. Our development and processes are very fast (f.e. SW-update every 3 months) and our R&D developers always look after a product holistically from start to finish and do not just manufacture a single component – they accompany the entire product from A-Z.

Would you like to go your way in a unique, technology-savvy organization and make a significant contribution to further expansion?

We should get to know each other!

Requisition ID: 2020-11678

Job Time: Full-Time

Experience Level: Mid Level

External Company URL:

Street: Baarbeek 1

Post End Date: 10/1/2020

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