Inside Sales Specialist

  • Company:
    J&J Family of Companies
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    12 hours ago
  • Category:
    General

Johnson &
Johnson Medical is part of Johnson & Johnson and is responsible for
commercialization of the Medical Devices Portfolio. For more than 125 years,
we’ve focused on advancing technologies, products and services to improve
patient care and bring greater precision to every aspect of surgery. The
Belgian office is in Diegem.

Through
training, research and innovative products we enable our surgeons to achieve
better outcomes in Bariatric, Thoracic, Colorectal, HPB and General Surgery.
Curious to explore? Please visit: http://www.ethicon.com/

Currently
we are recruiting for an Inside Sales Specialist

You are driving
business performance and market share and will be responsible that the
different stakeholders become promoters of our products and our company. You will be part of the new Connect Sales Team,
focusing on further developing specific product groups to target accounts. You
will work closely together with the other members of the Connect Sales team
(inside & flying), Sales & Product Management and Field Sales to ensure
an optimal resource allocation and the highest impact of your work.

Purpose of Position (Summary)

+ Manage customer relationships
and drive sales remotely for a territory of
accounts, serving as the main point of contact
for the assigned products

+ Support customers with all
clinical and commercial questions (products,
indications, conditions, supply chain)

+ Work collaboratively
with other members of the Connect Sales Team,
Field Sales Force, CLS, and marketing to bring the best of One MD to these accounts

+ Consult with customers regarding usage of medical device
portfolio, suggest product alternatives, provide online demonstrations and
trainings if applicable, inform customers on the benefits and how to use online
tools (e.g. J&J Customer Connect Portal)

+ Gain customer insights via analytics on customer accounts
(product portfolio, product
usage, order frequency) to
identify customer needs, optimization and sales opportunities

+ Address (incl. follow-up on)
customer inquiries on products, indications, backorders,
order status, price, etc.

+ Connect customers to the commercial and admin
departments to support tendering, as needed

+ Supports getting customer’s complaints resolved
by other relevant departments

+ Connect with sales managers
and sales reps to ensure the best
integrated support to hybrid
accounts + ad hoc support on pure remote accounts

Essential Functions

+ Build and develop relationships with the
assigned customers with regular and effective follow-up
through phone, e-mail, video-conferencing and direct mailing

+ Maintain sales and market share in this customer group by
promoting suitable product solutions
according to usage, defined needs and possibilities

+ Structured effective
call scheduling according
to the customer segmentation and short
(daily/weekly) and long (quarterly/yearly) term goals

+ Track and analyze the sales and potential and
follow-up

+ Continuously plan and execute suitable campaigns to this customer group in collaboration with marketing

+ Promote and educate the customers on our online order system Customer
Connect for effective order handling

+ Gather referrals and input from users, to share
with other customers

+ Conduct customer survey to analyze customer
feedback and suitable improvements

Qualifications

+ Desired experience in telesales or customer service

+ Minimum bachelor’s degree or equivalent by
experience

+ Strong communication skills
and ability to engage actively to build relationships over the phone

+ Great selling instincts, based
on a keen sense for customer needs and expectations

+ Analytical abilities in order
to understand and apply customer insights to develop customer solutions

+ Medical knowledge desirable

+ Strong customer solution orientation

+ PC knowledge (MS Office, CRM-ERP systems desired)

+ Independent, structured working style with
strong results orientation

+ Team player, able to work collaboratively with
the Remote Sales Team

+ Fluency oral
and written Dutch and English

Primary Location

Belgium-Brussels-Capital Region-Diegem-

Organization

Johnson & Johnson Medical NV (7546)

Job Function

Sales

Requisition ID

00001GAA





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