Digital CRM Solution Architect

  • Company:
    Avanade Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    23 hours ago
  • Category:

We are looking for a highly effective hands on Digital Customer Solution Architect to join our team to design and deploy customer centric solutions that focus on improving customer experience at every touchpoint between our client and their customers.

Our engagements employ leading digital experience, industry trends, customer-journey mapping, organizational assessments and other techniques to deliver high-impact recommendations.

As a Solution Architect you will work with C-level leadership at Avanade’s enterprise clients to advise on strategies for customer-experience transformation and digital innovation. You will need to establish and work with multi-disciplinary teams of digital strategists, experience designers and experience technologists. You will have experience of delivering CX initiatives utilizing design led and agile methodologies, with strong understanding of marketing technologies, digital experience and customer engagement platforms preferably based on the Microsoft platform (Dynamics365 CRM, Adobe Marketing Cloud , Sitecore) but also experience on other platforms is valuable.

Based on the experience and skills of the candidate the role can be extended to take on the responsibility of Offering Lead for growing our Digital Marketing, Sales and Service business.

About you

You will be able to demonstrate:

Ability to consult with clients on complex projects, including in leadership roles
Experience with business development pursuits, leading client pitches, RFPs, proposals, demos and statements of work.
Engagement with cross-functional Avanade and Accenture teams to translate client digital business strategies into digital solutions that meet client objectives leveraging the whole Microsoft platform
Talent for connecting with offshore and global teams to facilitate project work
Expertise in Defining Digital solutions in line with business and technical landscape and requirements
Ability to lead opportunities and customer proposals
Deep knowledge and experience of Market leading CRM systems and Data Management Platforms

To take on the offering lead role you will also be able to demonstrate:

Drive our Digital business in the region in the mentioned domains by drafting and executing our go to market strategy
Build and lead a team of highly skilled strategists and architects for solution planning & design efforts
Drive regional partner relationships with multiple digital and commerce vendors
Partner with regional capability lead on workforce strategy, balancing supply vs demand

At Avanade, you will be immersed in an exceptional work environment that is recognized throughout the world by numerous “best places to work” awards. We are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to build your career, Avanade is the place for you. Every day, we get to work with some of the most creative, analytical, authentic and inspiring people in the world.

You want more information or details? Get in touch with us and apply today!

Employment Transparency
Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

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The Pay Transparency Policy is available here

Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at or call (206) 239-5610 and let us know the nature of your request and your contact information.

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