Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company’s commitment to improving patient care and lowering overall costs.
**ABBOTT DIAGNOSTICS EUROPE OFFERS THE POSITION OF** **CUSTOMER SUPPORT SPECIALIST** **TO JOIN OUR BENELUX TEAM in Wavre/ Belgium**
**Primary objective of the position**
The Customer Support Specialist Benelux is responsible for:
+ Providing customer telephone and remote support for assay application, systems and instrument support within the region.
+ Delivery of customer operator training and coaching in Abbott training facilities and onsite and providing on-site assay implementation, application support, and application troubleshooting.
+ Design and implementation of Benelux CSS team process improvement initiatives.
+ Provide customers with assay, application, systems and instrument support by telephone, e-mail or online media.
+ Perform on-site assay investigation, troubleshooting and operator coaching.
+ Deliver customer operator training in Abbott facilities or on-site.
+ Perform new instrument and assay implementations through Test Of Record (TOR).
+ Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures and processes.
+ Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates.
Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
**Requirements / Work experience**
+ Proven track record in a similar position supported by management and customer references.
+ Successful engagement with customers, specifically lab staff.
+ Strong communication skills, influencing.
+ Technical expert for product line responsibility.
+ Strong experience in use of analytical tools and software.
+ Strong language skills: French, Dutch & English.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email firstname.lastname@example.org