ACS Customer Support Coordinator

  • Company:
    DHL Express, Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    23 hours ago
  • Category:
    General

JOIN DHL EXPRESS NETWORK OPERATIONS TEAM

AT THE HEART OF DHL. TOGETHER WE WILL IMPROVE THE LIVES OF OUR CUSTOMERS

Would you like a challenging role at the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now

active in more than 220 countries and territories worldwide. Do you want to be

part of a company that connects people worldwide? Making the lives of people

better, everywhere.

The DHL Express is seeking an ACS Customer

Support Coordinator for

its office in Diegem, Belgium. As an ACS Customer Support Coordinator

your role will be to report

and react to pre- and post-operational events happening in the DHL network,

whilst making use of the available software/hardware and communicating systems

and observing standards in order to provide accurate information to internal

and external customers.

 

YOUR TASKS

Ensure follow up on ACS business on the DHL

Global network environment.Track / tracing escalation contact for identified

ACS product.Make sure customers are informed about any

incidence.To instigate, coordinate, follow up

contingencies / recoveries.To support the ACS Commercial team by

excellence in customer service support Create customer trust in the ACS/DHL network

capabilities.Communicate in effective manner with H&G

and 3rd party Handlers as well as Customers to efficiently and

quickly find / retrieve information needed to resolve enquiry.Ensures that the available tools/systems are used,

in order to maximize sales opportunities.The job has a high content of direct people

interaction so must be a team worker, give clear direction and cultivate

relationships.Different processes to execute depending on

problem.Reporting of Hot shipments.Motivated team player, who shares best

practices and supports other team members to achievement ACS goals and

objectives.

YOUR PROFILE

Extensive knowledge of the DHL products and processes including aircraft and truck specifications

Ability to work effectively under pressure

Strong customer service orientation

Business Acumen

Cross border thinking

Strong diplomacy and persuasion ability

Flexible in working hours and ability to adjust to changes

Ability to work in weekend and public holidays

Team worker

Strong attention to detail

Experience in the cargo aircraft industry

Knowledge of aircraft configurations and equipment/contours is a benefit

Fluent English, written & spoken. (other languages are a benefit)

Excellent computer skills (PC with Windows, Excel, Power Point)

   

OUR OFFER

A competitive salary with extra-legal benefits

A challenging position in an international and dynamic environment with an informal atmosphere

Career development opportunities in accordance with your expertise and commitment

Great culture and colleagues

 

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

 





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