Transcription Supervisor

  • Company:
    Appen
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    7 hours ago
  • Category:
    General

Overview

+ About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.

+ Position Summary

We are looking for a Transcription Supervisor to work on a casual basis in our Chatswood office. The Transcription Supervisor role is

responsible for monitoring and driving key performance metrics for a group of independent remote contractors doing transcription

work. The successful candidate will supervise a transcription project, working with a team of remote transcribers, monitoring their

throughput and assisting with quality control.

Responsibilities

+ Training: Translation, localization and adaptation of transcription guidelines and other project-specific training materials

+ Recruitment: Screening and recruiting new transcribers depending on project needs and/or to increase resource availability

+ Crowd management: Communication with transcribers and addressing all inquiries coming from them in a clear and concise manner.

+ Project management: Tracking and meeting project deliverables such as expected transcription throughput hours and minimum quality standards defined for the project on a regular basis.

+ Quality management: Being in close contact with quality checkers to ensure their work reflects the company and project standards

+ Required Knowledge, Skills and Abilities

+ Degree from an accredited university

+ Experienced in managing and prioritizing large volumes of email correspondence

+ Excellent analytical skills including ability to proactively identify problems, gather information and set course of action

+ Must be a native speaker and able to read and write fluently in at least one of these languages:

+ Afrikaans

+ Azerbaijani

+ Estonian

+ Javanese

+ Sundanese

+ Catalan

+ Lao

+ Catalan

+ Amharic

+ Armenian

+ Belarusian

+ Georgian

+ Excellent working knowledge of English

+ Efficiency and attention to detail

+ Good computer and typing skills

+ Have intermediate skills in Microsoft Office (including Excel) and Google sheets

+ Preferred Skills

+ Project management skills/experience is preferred but not mandatory

+ Translation or similar work experience

+ Linguistics experience is preferred but not mandatory

+ Knowledge of the local popular culture for one of the languages cited.

If this resonates with you, or if you feel like you would excel in the role, apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.