Staff production service engineer
+ Extensive systems experience primarily in Linux. Database engineering and application server experience required along with some networking experience if possible.
+ The ability to Identify and address technical issues within our customers infrastructure and drive to service restoration ( MTTR)
+ Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
+ Develop and maintain knowledge-base articles and standard operating procedures.
+ Participate in a 24/7 global on-call rotation for production support.
+ Bachelor’s degree in Computer Science or equivalent work experience
+ Comfortable working in a fast paced , 24/7 production environment supporting critical, real-time applications.
+ A true passion to provide an exceptional customer experience.
+ Full working rights in Australia (Permanent Residency/Citizenship)
+ An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including datacenters, systems, networks, web applications, and relational databases.
+ 5 years of experience in Linux enterprise service operations, SRE, or Systems Engineering.
+ Meticulous analytical skills to identify and understand the root cause of critical issues.
+ Excellent collaboration and communication skills.
+ Familiarity with Networking technologies such as routing, switching, DNS, load balancing, and CDN is a plus
+ Familiarity with MySQL, Oracle or similar database technologies
+ Working knowledge of BASH, Python, Perl or other scripting languages
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or firstname.lastname@example.org for assistance.