Software Support Technician

  • Company:
    ChannelAdvisor Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    7 hours ago
  • Category:

“It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

The Software Support Technician (SST) combines sound troubleshooting methodology, strong verbal and written communication skills, and a focus on providing exemplary customer service. The SST works in a collaborative, team-based environment to achieve timely and efficient resolution to customer and internal inquiries. This role typically reports to a Software Support Manager. The position is based in Richmond, Victoria, Australia.

Key responsibilities Acquire and maintain competency in internal and external software components relevant to reaching a positive and professional resolution to requests for assistance. Use probing and questioning skills to conduct root cause analysis, determine next steps, and communicate resolution instructions efficiently, professionally, and concisely. Identify and verify the scope and impact of critical issues in the application infrastructure. Work independently to achieve company and departmental expectations for quality and productivity. Adapt communication style appropriately, based on the expertise and experience of the case originator.

Preferred Experience

+ Bachelor’s degree in Computer Science with an emphasis on programming, or 1-3 years experience providing web-based software support Knowledge of eBay, Amazon, Rakuten or other online marketplaces

+ Knowledge of comparison shopping sites (Google Base, PriceGrabber,, Yahoo!) HTML, FTP, SQL and other web related protocols and languages (such as javascript, ASP, etc…)

+ Experience using as a case management tool.

What to Expect:

The ChannelAdvisor Experience

Beyond the Benefits

We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

Compassion and Community

We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career Investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.

“When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation. By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.

These traits are ingredients for limitless potential in people. The antithesis of dogma, pedigree, privilege and entitlement.”

David Spitz, ChannelAdvisor CEO

ID: 2020-2918

Street: Level 1, 2 Stawell Street