The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. As a Senior Customer Success Manager for our Australiaregion you are responsible for making sure that our customers are successful in achieving their product goals. As a dedicated resource on a portfolio of new and existing accounts in Australia you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude's Customer Success strategy. You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. What will this person work on? Accountable for the customer's overall success of Amplitude, including value-focused activities tied to their invested areas of the product, continuous adoption, and overall customer health Act as the trusted advisor throughout the engagement lifecycle, define a measurable and results-oriented success plan with clear outcomes, and ensure cohesive communication across all stakeholders and all levels of the organization. Manage a BoB of 30-40 Enterprise & Emerging Enterprise Logos Focus effort on value delivery by achieving alignment with key account stakeholders (Economic Buyer, Program Lead, Champion) and success program management Proactive engagement, leading with success planning and focused on business outcomes In-depth Amplitude product and domain knowledge to provide best practices tailored to meet the customers' needs and expectations - leveraging data to provide thoughtful insights, guiding them through the maturity curve. Finding new use cases within a customer to provide potential cross-sell/up-sell opportunities. Able to successfully position paid services, partners, and self-service resources Effectively navigate within a customer organization to achieve successful execution of the customers' strategy, use cases, and overall success roadmap. Deliver an exceptional customer experience by proactively communicating with various stakeholders internally and externally, organizing the best resources to help achieve the customers' business goals with measurable results. Foster innovation and a growth mindset by creative problem solving and providing best practice resources with your customers, while continuously assisting internal teams to improve on our approach to our customers' success (Product, Support, Sales, and Marketing) Characteristics / Skill sets to focus on: Executive Presence / Effective Communication Agile Prioritization / Growth Mindset Empathy / Active Listening Genuine Curiosity / Value Realization Technical Aptitude / Creative Problem-Solving Strategic CSM who works with product, data, and analytics leaders at F500 accounts Experience with a similar level of companies - true enterprise required - focusing on value realization, tied to measurable business outcomes Must be based in ANZ and able to travel to meet with customers within ANZ on a monthly basis, travel within region to Singapore quarterly #J-18808-Ljbffr