Senior Customer Success Manager

  • Company:
    Proofpoint
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    4 hours ago
  • Category:
    General

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

_We’re committed to bringing passion and customer focus to the business._

**The Role**

+ Drive high levels of customer success, maintaining a strong sense of ownership over assigned customer accounts.

+ Be a relentless advocate for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful.

+ Independently provide ongoing and proactive vision and guidance regarding security initiatives to assigned Proofpoint customers.

+ Function as the subject matter expert for Customer Success initiatives to colleagues locally and globally.

+ Identify root causes of customer churn and possible client dissatisfaction.

+ Plan and lead process improvement initiatives tailored to improve overall customer success and satisfaction during a customer’s journey with the Proofpoint team. Manage the projects empowering these initiatives with urgency and passion.

**Your day-to-day**

+ Drive the customer onboarding process for purchased solutions.

+ Nurture Proofpoint customers regarding the utilization of their purchased solutions and the value derived.

+ Champion continual improvement for our customers, with Proofpoint personnel on products, services and/or processes.

+ Assist customers in solving their challenges during their journey with Proofpoint.

**What you bring to the team**

+ A thorough knowledge and proven history of demonstrated customer success behavior.

+ Strong communication skills in all mediums that can translate within all levels of a customer’s organizational hierarchy. This includes presentation skills for technical as well as business driven initiatives. Conversational Japanese is preferred.

+ Ability to manage yourself autonomously and others through innovative processes, making effective decisions to ensure success of organizational and team goals. Demonstrated ability to lead teams informally and formally, preferred.

+ Technical background that includes enterprise security, networking and electronic communications.

+ Ability to drive value propositions with customers and provide guidance for their long-term success.

_If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!_

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

+ Build and enhance our proven security platform

+ Blend innovation and speed in a constantly evolving cloud architecture

+ Analyze new threats and offer deep insight through data-driven intel

+ Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.