The Project Director role is required
to directly manage a multi LOB engagement with National Australia Bank.
This requires engagement with multiple stakeholders to deliver a high
quality service for many of NABs critical applications. The Project
Director provides leadership, direction and management to the delivery
of consistently high quality services by Oracle, with a focus on
strategic and operational planning, governance and evaluation of service
delivery performance to support the achievement of objectives.
are multiple MCS/ACS engagements within NAB and this position will
provide leadership to the individual TAM Directors for all ongoing
+ Provideleadership and expert advice on service delivery issues, planning,service development approaches and create best-practice service deliverygoals, standards and measures of success
+ Developand implement service delivery priorities, strategies and programs inshort, medium and long-term timeframes to meet the diverse needs of keystakeholders
+ Drive andoversee financial, human, and physical resources and theirinterdependencies in an operationally effective and efficient manner tobetter facilitate service delivery and optimise outcomes for servicerecipients
+ Provide high quality service strategy advice to the TAM Directors and Managers
+ Developand execute robust service delivery governance and risk frameworks toidentify, manage and minimise financial, reputational and servicedelivery risks
+ Monitor andevaluate service delivery processes and outcomes to ensure servicedelivery is efficient and effective and to action necessary improvementsas required
**Detailed Description and Job Requirements**
This position will be responsible for managing a Line of Business responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
This position is part of the Support Advanced Customer Services organization. This leadership position has direct revenue and margins responsibility, within an identified geography. The role is a manager of other managers, covering the full lifecycle of a TAM delivery team’s capabilities and skillsets, and is responsible for continuous delivery practice development. The job role is also responsible for ensuring successful implementation of Oracle Applications at customer sites from initial pilot to full customer production rollout, ongoing support for customers in production, and overseeing the ACS delivery organization within that specified geography. He/she will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met Demonstrated success at Oracle for at least. 3 years and as a TAM Manager for at least 2 years (or have prior experience in managing large delivery teams and with P&L responsibility for at least 3 years). Recommended more than 12 years of professional Information Systems implementation experience in the package application space. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.
**Job Type:** Regular Employee Hire