Products and Technology
**Physical Security Technology Systems Analyst — Sydney, Australia**
The Security Standards and Technology team resides within the Salesforce Global Safety & Security department and installs, operates, and maintains the physical security systems that protect the company’s people, brand, facilities, and assets. To accomplish this mission we are seeking an experienced Security Systems Analyst. This role will be responsible for monitoring and maintaining our existing physical security systems platform globally while documenting system issues and new systems procedures.
Qualified candidates must be able to interact positively with stakeholders across the full spectrum of business unit owners and demonstrate ownership of deliverables. Ability to build and maintain rapport, understand and adapt to nuances of different internal customers, and adapt rapidly to shifting priorities is critical.
The Security Technology Systems Analyst will be tasked with supporting management of the company’s physical security systems including but not limited to;
**System Component Management**
+ Execute a documented performance and maintenance program for the company’s physical security devices globally
+ Maintain monitoring of corporate security infrastructure (servers, storage, applications, network and end point devices)
+ Ensure uptime requirements are met by networked security infrastructure
+ Work quickly to address and remedy unanticipated faults within the Security Technology portfolio and ensure minimal system downtime
+ Minimize downtime by leading the incident management process using an internal case tracking system and provide clear communication to internal and external customers.
+ Be proactive for planned outages and preparing adequate coverage during those times
+ Reach out to appropriate approved integrators to schedule on site service tickets for failed and problematic end point devices and drive to completion.
+ Able to manage system related issues quickly and with minimal supervision
+ Maintain internal documentation such as dashboards and system reports to measure current system health in real time.
+ This position will participate in the scheduled on-call rotation, 1 week on-call every 4 to 5 weeks.
+ Lenel Certified Professional (LCP)
+ 3 or more years experience administering PACS systems, at least 1 year administering Lenel.
+ 2 or more years of hands-on experience with Milestone VMS.
+ Proven track record of advancement and success in previous roles
+ Willingness to respond and work outside normal business hours as needed
**Key Competencies and Knowledge:**
+ Ability to work collaboratively across various teams with competing priorities to reach a desired outcome
+ Ability to multitask while balancing shifting priorities
+ Excellent oral and written communication skills
+ Support 3rd party vendor relationships globally
**Accommodations** **-** If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:firstname.lastname@example.org .
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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