Onboarding Project Manager

  • Company:
    Rimini Street, Inc
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    6 hours ago
  • Category:
    General

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek an Onboarding Project Manager resident. This is a remote role that can be based anywhere in Australia.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

Reporting to the Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s top clients across all supported product lines.

The OPM is responsible for leading the successful on-time completion of the client onboarding project plan. The OPM will manage primarily Rimini Street’s top accounts (Major Accounts). Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related these accounts. The OPM will manage all executive and project reporting, both with the client and to the Rimini Street internal management teams.

The OPM needs to have excellent communication with client executives and the project teams. The OPM is also expected to contribute to client onboarding projects, improvements and innovations.

Essential Duties and Responsibilities

+ Responsible for successful, on-time completion of client onboarding projects for Major Accounts

+ Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables

+ Develops and drives onboarding project risk mitigation and leads all escalations related to these projects

+ Provide pre-sales client onboarding assistance for the sales organization

+ Ensures onboarding tasks are performed in accordance with ISO processes

+ Maintain up-to-date project information in Salesforce.com and other systems

+ Manage client communications and escalations during the onboarding process

+ Provide detailed and timely status reporting to internal management team

+ Assure excellent client satisfaction with entire onboarding process

+ Secure client reference ability at conclusion of onboarding

+ Identify and propose onboarding innovations and improvement opportunities

+ 20% travel expected

Education

+ Bachelor and/or Master’s Degree in Business, Finance, Computer Science or related field, or equivalent experience

+ Project Management Certification or equivalent preferred

Location

+ Remote, Australia

Experience

+ 7+ years consulting or project management experience working with SAP or Oracle EBS enterprise applications, including strong client management or sales experience

+ 3+ years ERP application implementation and/or upgrade project management experience

+ Demonstrated, proven track record in helping CIOs leverage their IT solutions to meet business objectives

+ Extensive experience in project management, including knowledge of project management tools, techniques, methodologies

Skills

+ C-Level communication

+ Project management

+ Escalation management

+ Negotiation and Objection-Handling skills

+ Strong analytical and problem-solving skills

+ Ability to successfully execute the Onboarding Project Plan with successful results

+ Excellent organizational, communication, interpersonal, relationship building skills

+ Ability to work well in a cross-functional, matrix management environment

+ Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint

+ Strong English verbal and written communication skills

+ Strong analytical and problem-solving skills

+ Excellent organizational, communication, interpersonal, relationship building skills

Desired Qualifications

+ Project Management certification or equivalent

+ SAP or Oracle Implementation and technical certifications

#LI-RP1

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

+ Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience

+ No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success

+ Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events

+ We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation

+ All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

+ Trading on Nasdaq under ticker symbol RMNI since October 2017

+ Added to the US Russell 2000® Index in 2018

+ Over 2,000 active clients, including 100 of the Fortune 500 and Global 100

+ 2019 fiscal year revenue of $281.1 million, up 10.9% year over year

+ Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019

+ Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

+ Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service

+ Honored with two gold Stevie awards for Company of the Year in 2019,

+ The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Job ID: 2020-6332

Street: Level 10, 20 Martin Place

Telecommute: Yes