At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
**What will I do?**
Work in a fast-paced customer support environment. Work both individually and as part of a highly motivated WW L2 Support team to assist IBM customers to perform problem determination/problem source identification on the IBM Spectrum Protect product set. Debugging and analysis are performed via the telephone as well as electronically.
**What skills and experience will I need?**
+ Minimum 8 years external customer support enterprise environments
+ Spectrum Protect (TSM) design, support, test or admin
+ Storage Admin, SAN admin or database admin
**What Preferred skills and experience will be advatageous?**
+ Focus on storage area networks (SAN), network protocols,Cloud
+ Hands-on experience with storage virtualization is a plus
+ Multilingual capabilities are preferred
**Required Technical and Professional Expertise**
**Preferred Technical and Professional Expertise**
**About Business Unit**
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. O
**Your Life @ IBM**
Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
**Being You @ IBM**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.