Key Account & Customer Service Representative

  • Company:
    Novartis Pharmaceuticals
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    4 hours ago
  • Category:
    General

**294220BR**

**Job ID:**

294220BR

**Job Description:**

As the global leader in eye care, Alcon leads the way in developing and manufacturing innovative products that enhance quality of life by helping people see better. As part of the Vision Care team , you will join a group of dedicated and extraordinarily talented individuals to action the efficient, effective processing of all Supply Chain activities related to Order to Invoice for Vision Care Key Account/s.

You will be responsible for successful end to end fulfilment of customer orders

Tracking of orders through our systems and liaising with freight forwarders and overseas manufacturing sites Participation in weekly operations calls with warehouse and commercial team across markets

Problem solving and escalation of critical success factors to maintain supply continuity 

Working closely with commercial team and planning to ensure new product launches or changes in customer portfolios are managed in a seamless fashion. 

Cross functional collaboration with Alcon markets in EU, UK, global team to ensure successful logistics management of Alcon strategic customers 

Reporting on changes of fulfilment and stock availability from factory to both commercial team and external customer 

Handling of exchanges/return procedure for strategic account 

Development of contingency distribution routes for product supply 

Support in projects

**Position Title:**

Key Account & Customer Service Representative

**Minimum requirements:**

High School Certificate

Minimum 3 years experience in Customer Service and experience with Supply Chain Key Account responsibilities in Customer Service or Logistics area

Problem solving skills

Data processing skills

Good collaboration with other functions within the business

Previous MS Office experience

Finance experience desirable

Previous Credit processing experience preferred

ERP experience preferred

**Job Type:**

Full Time

**Country:**

Australia

**Work Location:**

Sydney

**Functional Area:**

Sales

**Division:**

ALCON

**Business Unit:**

NON-NVS AL COMMERCIAL AP

**Employment Type:**

Regular

**Company/Legal Entity:**

ALCON AUS

**Shift Work:**

No