Customer Success Group
Implementation Consultant/Success Consultant, Salesforce Maps
The Salesforce Maps Implementation Consultant serves as a hands-on advisor, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of the customer’s business to ensure the successful implementation of Salesforce Maps. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options and choosing appropriate courses of action. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives.
As an Implementation Consultant, you will handle all aspects of the post-sale Services engagement and manage a portfolio of projects that will vary in size, complexity, industry, and use-case.
+ Handle all post-sale activities related to Salesforce Maps Jump Start and custom services engagements
+ Assist and advise customers in their needs related to implementing and deploying their Salesforce Maps application to meet business needs, which can include configuration assistance, project implementation/deployment guidance, and advising on the latest Salesforce Maps best practices
+ As required, configure various aspects of the Salesforce Maps application to meet customer needs
+ Advise on ways to expand Salesforce Maps into various business processes by leveraging standard Salesforce functionality
+ Effectively train customers on Salesforce Maps product features to ensure continued success post-engagement
+ Troubleshoot key implementation issues and demonstrate ability to drive to successful resolution
+ Advise diverse teams, which can include customers and their partner resources
+ Proactively search for ways to positively impact your customers’ success
+ Support the Trusted Advisor reputation of Salesforce and contribute to the customers’ high expectation and satisfaction
+ Become a Salesforce Maps subject matter expert
+ Actively leverage and contribute to the overall knowledge base and expertise of the community
+ 3+ years of Salesforce solution design or technical implementation experience
+ Salesforce certified in 3 of the following certifications Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant and/or Platform App Builder
+ Project management experience, including the creation of project plans, project schedules and associated project materials
+ Strong problem-solving skills
+ Customer engagement/facilitation skills
+ Proven ability to analyze, design, and/or optimize functional or technical requirements
+ Support customers and colleagues in rationalizing and deploying the Salesforce Maps application
+ Strong communication skills, both written and verbal
+ Ability to work independently and be a self-starter
+ Occasional travel to client site (up to 25%), but maybe higher or lower based on the client engagement
+ Track record of executing projects from start to finish with a strong prioritization and time management POV
+ Program management experience managing multiple projects varying in size at one time
Salary Range: $90-$200k
**Accommodations** **-** If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department at mailto:firstname.lastname@example.org .
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.