Global Digital Services – Client OnBoarding Senior Analyst (Melbourne)

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  • Salary:
    negotiable / month
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  • Posted:
    18 hours ago
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The Client Onboarding Senior Analyst is a seasoned professional role. You will apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Your role integrates between being a subject matter and industry expert within a defined area.


+ Responsible for customer interaction, support and training for CITI’s Custody and Funds’ Internet Banking Platform : Citidirect for Securities (CDS) platform for Asia Clients

+ Provide CDS client consultation services to Clients and internal teams for report customizations and automation.

+ Project manage integration projects by building host-to-host connectivity between the client’s system and Citi’s via common Protocols like SFTP, FTPs etc

+ Provide post live integration support for Completed Integration projects for Host to host system changes/maintenance/migration.

+ Focuses on timely and accurate delivery of excellent customer service and resolution of customer issues.

+ Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.

+ Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives.

+ Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls.

+ Establishes risk management practice. Maintains a culture of risk and controls in the team through various processes and check points.


+ Significant experience in Banking, Custody, Securities services

+ Ability to understand key security instruments types for CDS: Fixed Income, Equities, Money Markets, Bonds

+ Good interpersonal communication skills. Able to communicate with internal and external business partners.

+ Consistently demonstrates clear and concise written and verbal communication skills

+ Demonstrated Project management skill including financial cost management skill.

+ Ability to follow process models and Prioritize client queries according to severity of issues encountered

+ Ability to escalate to appropriate technical parties when needed, and ensure consistent follow up with development teams to ensure complete resolutions

+ Advanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.

+ Ability to achieve business objectives without compromising on controls and risk parameters established.

+ Should be open to working staggered hour /shift / over weekend and on public holidays.

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – AU


Time Type :Full time


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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.