Mulesoft – Customer Success Group
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry.
Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customers’ Services journey from pre-sales to go-live, while driving requirement gathering and SOW creation. You will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients.
This role has a strong emphasis on Professional Services Sales, you will help plan the customer’s high-level architecture and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams. You will be responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Mulesoft investment.
What you’ll achieve:
+ Complete MuleSoft product training and become an expert in our consulting methodologies
+ Shadow other Engagement Managers both on and off customer sites
+ Spearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting
+ Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology
+ Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers
+ Contribute to enhance our delivery methodology and services practice
+ Be an integral part of hiring and mentoring new Engagement Managers
What you’ll need to be successful:
+ 10+ years of consultative sales experience with a proven record of consistently exceeding quota
+ Of which, 5+ years experience selling professional services for a strategic consulting firm or large scale system integrator
+ Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
+ Experience growing accounts with large and complex pursuits ($M+)
+ Project and account management–PMP and scrum certifications preferred
+ Ability to operate in co-sell model, collaborate, and build relationships with Account Executives
+ Technical and cognitive ability to scope and strategically plan engagements
+ Strong balance of collaborative and self-starter mentality; able to own your business while also working well within the team
+ Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live
+ Project/account management experience
+ Understanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologies
+ Proven ability to work complex sales cycles from start to finish in a team selling environment
+ Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs
+ Travel as required, approximately 40%-50%
About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.
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