Customer Support Consultant

  • Company:
    P2 Energy Solutions
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    12 hours ago
  • Category:
    General

Are you interested in a career opportunity with a growing software company? P2 Energy Solutions is dedicated to providing a positive culture where the ability to learn, collaborate, and make a difference is rewarded. We have a fast-paced, innovative culture where employees are empowered to provide a superior experience for internal and external customers.

Upstream oil and gas professionals who are focused on solving tough challenges rely on P2 software, data and analytics solutions to optimize their business performance. We are currently developing our solutions on mobile and in the cloud! More than 1,600 companies from around the world use P2 solutions every day to manage their land assets, measure and process financial information, optimize production, and manage their reserves. With more than 80 years of experience in data and 30 years in software, P2 has offices around the world, and employs approximately 600 people.

Essential Duties:

+ Customer Support Consultant will handle day to day customer issues, provide resolutions, and escalate as necessary

+ Analysis of complex issues, triaging issues to provide detailed problem descriptions for coordinating with development

+ Focus on improving customer satisfaction

+ Work with Global Customer Support management to adhere to or improve support processes

+ Provide additional, valued added services to our customers such as data cleanup, and training on processes

+ Will participate in on-site Customer visits

+ Perform software testing of product Releases or Service Packs

+ Will participate in Customer User Group meetings / presentations

Qualifications Include:

+ Bachelor’s degree in Computer Science or equivalent relevant work experience

+ 1 – 3 years of customer support experience required

+ Oil and Gas industry experience is a plus

+ Strong Microsoft Office, Excel, and Word skills

+ Positive attitude and high performer

+ Ability to learn and use business application software quickly

+ Strong interpersonal skills especially working with customers via phone and email

+ Ability to work in a fast paced environment with changing deadlines and priorities

+ Strong written and verbal communication skills

+ Experience writing SQL queries is a plus

+ Experience with IIS web servers

+ Always be learning.

+ When in doubt, talk it out.

+ Show up and follow up.

+ Create positive energy.

+ Think beyond…

Please note: Assessment testing may be required for this position.

We offer a casual work environment, comprehensive benefits plan, generous PTO, and a competitive compensation structure. We have a positive culture designed around the philosophy of mutual respect and the challenge of contributing to the continued success of our organization. P2 is dedicated to individual and corporate growth opportunities, and we would love to talk to you further!

P2 Energy Solutions and its affiliated companies is an Equal Employment Opportunity employer. We also participate in the E-Verify program, a service of DHS and SSA.

Job ID: 2020-2179

External Company URL: www.p2energysolutions.com

Street: Level 1, 1195 Hay Street