Customer Success Specialist – Australia and New Zealand

  • Company:
    Fortive Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    22 hours ago
  • Category:
    General

Customer Success Specialist

**Located in MELBOURNE, VIC, AUSTRALIA**

OBJECTIVES

The primary responsibility of a Customer Success
Specialist is to provide the best customer service to internal and external
customers every transaction, every time.

ESSENTIAL
DUTIES AND RESPONSIBILITIES:

+ Compile and
complete sales proposals and quotes

+ Process customer
and distributor purchase orders for hardware, accessories, and iNet

+ Process rental
and iNet contracts for billing

+ Manage all
customer situations in a professional and courteous manner with an
emphasis on customer satisfaction and retention

+ Answer
distributor and customer requests for information on best-suited products,
prices and part numbers and literature

+ Respond promptly
and professionally to inbound requests by phone and e-mail with a high
degree of customer service and timeless

+ Complete outbound
customer calls for approval of estimates, follow-up, ensuring customer
satisfaction and other reasons as required

+ Acknowledge and address problems and issues
in an honest, up-front, non-judgmental manner; provide follow-up to help
to ensure customer satisfaction

+ Process vendor drop ship orders to customers,
reconciling the vendor invoice and submitting for payment. Work with suppliers to resolve backorders
and support in forecasting.

+ Receive, sort and prepare mail shipping

·
Strong written and verbal skills are necessary for interacting with
customers; must be able to speak effectively; must be comfortable with
extensive on-the-phone consultations

+ Ability to work effectively with team
members to resolve customer issues

+ Support our field
sales representatives

+ Promote and support
rental sales

+ Document all
activities on SalesForce.Com

+ Coordinate best
practices with other Departments

+ May be directed
from time to time by the manager to carry out other duties and
responsibilities commensurate with his / her grade, knowledge and
experience (projects for example).

QUALIFICATIONS
REQUIRED (Non-Negotiable):

+ Demonstrated
commitment to customer service

+ Excellent analytical
and organizational skills

+ Organized,
ability to work both independently and as a team, take initiative, problem
solver

+ Excellent verbal
and written communications skills with ability to tailor communication and
style to differing audiences

+ Present a superior
first impression of the organization to customers / professional personal
presentation

+ Ability to
effectively engage in high level, self-directed time management and
prioritization of workload

+ Reliability, discretion
and confidentiality

+ Experience with Microsoft
Office products: Outlook, Word, Excel, Powerpoint

QUALIFICATIONS PREFERRED (Negotiable):

+ Business administration certificate or equivalent

+ Background in providing customer service support, ideally in an
international Company

+ Familiarity with
the gas detection industry and products

+ Experience with
CRM (SalesForce.Com)

Physical demands:

Note: The physical demands described herein
are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.

Equal Opportunity Employer:

Nothing in this job description restricts
management’s right to assign or reassign duties and responsibilities to this
job at any time, with or without notice.

Fortive is a diversified industrial growth company comprised of Professional Instrumentation and Industrial Technologies businesses that are recognized leaders in attractive markets.

With 2017 revenues of $6.7 billion, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 26,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 50 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers.

With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com

About Us The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service.

Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness and high performance; fostering candor; and treating people fairly and with dignity.