Our Customer Success team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments. As a Customer Success Manager (CSM), you will act as a trusted advisor to Google Cloud’s customers by enabling them to use Google’s Cloud products to achieve their business objectives.
You’ll partner with customers to develop and execute success plans: organizational, programmatic and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Furthermore, you will recommend best practices and organizational changes to accelerate their on-boarding and migration plans. You will also act as a customer advocate for product features and requirements.
You will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their Cloud transformation journey. You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. As a CSM, you will understand the customer’s business objectives and regularly engage with stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals. You will travel domestically and internationally approximately 50% of the time.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.