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Customer Success Manager Job in Canberra Recruiting by Celanese

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Customer Success Manager

🏢 Celanese
📌 Canberra, Australian Capital Territory, Australia
💼 other general
⌚ 8 hours ago

🔖 Full Time

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Job Description:

Celanese, a global technology and specialty materials company, is seeking a part-time Customer Success Manager to join our team in Canberra, Australian Capital Territory, AU. This position is ideal for a candidate with at least 6 years of experience in a similar role at the mid-to-senior level.

As a Customer Success Manager at Celanese, you will be responsible for building and maintaining strong relationships with our customers to ensure their success with our products and services. You will act as the main point of contact for customers, addressing any inquiries or concerns they may have and working closely with internal teams to provide solutions. Your ultimate goal will be to ensure customer satisfaction and retention.

Responsibilities:- Develop and maintain strong relationships with customers, understanding their needs and goals- Collaborate with internal teams to address customer issues and provide timely solutions- Conduct regular check-ins with customers to gather feedback and ensure their satisfaction- Identify opportunities for upselling or cross-selling products and services to customers- Provide product demonstrations and training to customers as needed- Track and analyze customer usage data to identify trends and opportunities for improvement- Work with the sales team to renew customer contracts and negotiate terms as necessary

Requirements:- Bachelor's degree in business, marketing, or a related field- At least 6 years of experience in a customer success or account management role- Independent and dedicated personality traits- Strong project management and teamwork skills- Excellent communication and interpersonal skills- Ability to effectively manage multiple priorities and deadlines- Proficiency in CRM software and Microsoft Office suite

Benefits:- Employee discounts- Retirement plan- Paid Time Off (PTO)

Working Environment:At Celanese, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusion in the workplace and are committed to providing a supportive and collaborative environment for all employees.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:Celanese is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, religion, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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The work culture at Celanese must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Celanese and also by visiting their official website through Google.
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