Customer Success Manager – Autodesk Construction Solutions
Location: Australia – Sydney or Melbourne
Job ID: 20WD39131
As a Customer Success Manager within the Autodesk Construction Solutions (ACS) organization, retaining and expanding our construction customers is one of our most important tasks. Within ACS Customer Success, we understand that enabling continuous adoption of our cloud solutions and fulfilling our customers desired business outcomes is critical to building lasting relationships with our customers and ultimately driving revenue for ACS.
Reporting to the Area Manager of Customer Success, the ACS Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired business outcomes are being achieved. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers.
Utilizing these plays, you will drive the success of your customers and align on objectives and progress in Executive Business Reviews. Additionally, you will act as a voice to the customer on product roadmap discussions and the strategic ACS vision for our construction business.
+ You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes In order to achieve those positive business outcomes
+ You will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
+ You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure on-time renewals, and identifying expansion opportunities
+ You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
+ You will track account health to identify churn risk and work proactively to eliminate that risk
+ You will drive product usage and adoption of the Autodesk Construction Cloud (ACC)
+ You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
+ You are comfortable proposing and building processes that will allow our organization to scale
+ You enjoy leading building processes transformation and best practices for as a dynamic and rapidly expanding team
+ You will act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services
+ At least 3 years of experience in a customer-facing, B2B role 4 Year Degree or equivalent experience
+ Experience in Customer Success, Account Management or a client facing role Ability to travel up 30% Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
+ Excellent written and verbal communication skills Ability to multi-task, prioritize, and manage time effectively
+ Process-driven and organized by nature
+ Knowledge of PlanGrid, Bim360, BuildingConnected or Assemble would be a plus
+ Willingness to be adaptable and help problem solve
+ Hard working, have a record of accomplishment, and demonstrated drive for achievement
+ Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
+ Previous experience in the Construction Industry – (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone – from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
**Title:** *Customer Success Manager – Autodesk Construction Solutions*
**Location:** *Australia-All Regions-All Cities*
**Requisition ID:** *20WD39131*
At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.