Contractor, Customer Success

  • Company:
  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    3 hours ago
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Location: Melbourne, Australia

Type of Employee: Part -Time

Vocera has one mission: to simplify and improve the lives of healthcare professionals, patients, and families. Founded in 2000, we changed the way care teams communicate. Today, we continue to offer the leading platform for clinical communication and workflow. About 1,400 hospitals and health systems around the world use Vocera solutions. Our platform provides software for voice, secure text messaging, and patient engagement. It integrates with more than 140 clinical and operational systems: EHRs, nurse call, physiologic monitors, and more, with event-driven alarm management. Our wide choice of devices includes smartphones and hands-free wearables. Vocera is headquartered in San Jose, Calif., with offices in San Francisco, Indiana, Canada, India, United Arab Emirates, Australia and the United Kingdom. Learn more at, and follow @VoceraComm on Twitter

*Position Description*: Vocera is looking for a part-time Contractor, Customer Success Manager to join our team. The Contractor, Customer Success Manager will support our Vocera solutions in the adoption and deployment of products, tools and services with our customers. In this role you will provide physicians, nurses and health care providers with training, and tools to effectively maximize the benefit of Vocera’s products within the customers setting.

* Responsibilities*

* Ensure training materials support the desired standard in accordance with company Policy and Procedures, accreditation standards, and program requirements

* Designs, develops and/or delivers client specific product training in collaboration with the sales and marketing teams and to address identified needs or gaps in performance or knowledge

* Training sessions will support physicians, and health care providers with recurrent, tactical, customer service and client specific programs and could be delivered through a variety of mediums to support the business need (classroom, webcasts, etc.). Training sessions encompass presentations which may include return demonstrations to ensure level of competency of learners

* Works collaboratively with sales team to provide clinical and technical product information that supports/enhances the sales presentation during sales calls and of marketing efforts at local, regional and national trade shows/meetings

* Communicates effectively and works cooperatively with the client, Country Manager and sales team to ensure that their activities meet the Customer sales support needs for their assigned territory

* Assesses client levels of product outcomes and provides follow up to promote and maintain high level of customer satisfaction

* Maintains a calendar for the Customer of their work assignments and communicates changes to their schedule promptly

* Updating of Vocera’s systems with current Customer details


* Ability to work cross functionally and lead a customer product deployment post sale

* Technical aptitude and ability to develop and deliver technical training

* Demonstrated proficiency in adult learning techniques

* Ability to manage projects and influence key constituents

* Excellent facilitation skills, oral and written communication skills


* Bachelor’s degree or equivalent work experience; Master’s in nursing or related field preferred

* Five to ten years of relevant hands-on clinical experience or direct patient care service experience in a hospital, home care or long term care setting; 3-5 years of experience in professional specialty

* Teaching Certification or Clinical Education in professional specialty

* Demonstrated proficiency with Microsoft Word and PowerPoint and Excel; current driver’s license and safe driving record; willing to travel up to 50%

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/Belief in Diversity/

/ Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information./