“It all starts with people.”
Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.
At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.
The CSM will own the creation, development, and execution of the strategic project plan for a portfolio of accounts for our platform and Managed Marketplaces Services. The Client Strategy Manager will be responsible for developing insights and points of view on performance trends, channel dynamics, and industry updates. In this role, the Client Strategy Manager will collaborate with account management and analysts to understand client’s goals and develop plan to achieve the stated goal.
The Client Strategy Manager’s performance will be measured in following areas:
+ Financial success Client Retention Adoption of new features and initiatives
+ Soft skills
+ Understanding the client’s goals across their marketplaces channels and developing strategic plan to drive results to achieve those goals.
+ Lead client calls to discuss industry updates / trends, update client on project statuses, and review program performance relative to client goals.
+ Learn and use the power of the ChannelAdvisor platform to efficiently meet the client’s technical needs.
How to Stand Out
+ Prior expertise working in a technical, client facing role.
+ Comfort level in a fast-paced, team environment with the ability to leverage data to make important decisions.
+ Experience working in high-pressure situations with demonstrated effectiveness in managing client dispute and risk situations.
+ Superior written and verbal communication skills and outstanding presentation abilities.
+ Proven experience working on a large team and can work collaboratively and individually.
+ Bachelor’s degree (or equivalent experience) required. Experience in e-commerce preferred. Fluent English required.
What to Expect:
The ChannelAdvisor Experience
Beyond the Benefits
We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.
Compassion and Community
We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.
People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.
“When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation. By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.
These traits are ingredients for limitless potential in people. The antithesis of dogma, pedigree, privilege and entitlement.”
David Spitz, ChannelAdvisor CEO
Street: Level 1, 2 Stawell Street