Apps Support Sr Analyst

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    negotiable / month
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    20 mins ago
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The Apps Support Intermediate Analyst is a pivotal role and this individual will deal with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function / job family. Applies analytical thinking and knowledge of data analysis tools and methodologies.


+ The Apps Support Intermediate Analyst provides technical and business support for users of Citi Applications.

+ Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

+ Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

+ Act as a liaison between users/traders, interfacing internal technology groups and vendors

+ Participates in disaster recovery testing

+ Participate in application releases, from development, testing and deployment into production. Supporting local New Payment Platform/Faster Payment (testing and releases as per industry standard)


+ 2-5 years experience

+ Basic knowledge or interest about apps support procedures, concepts and of other technical areas.

+ Participation in some process improvements.

+ Previous experience or interest in standardization of procedures and practices.

+ Basic Business knowledge/ understanding of financial markets and products.

+ Knowledge/ experience of problem Management Tools.

+ Understands of how own sub-function integrates within the function and commercial awareness

+ Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence

+ Good customer service, communication and interpersonal skills

When you work at Citi, you will be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and use the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi Australia is an Employer of Choice for Women and supports a flexible work environment.

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Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – AU


Time Type :Full time


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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.