Main Duties
- Solution Design and Win- Support the Commercial organization to inbound client prospects to understand customers’ vision and design ideal program solutions.- Manage bid process, from curation through delivery, ensuring and gaining input and buy-in from relevant stakeholders including Finance, Operations, Commercial, Tech, etc.- Instill masterful commercial storytelling throughout communications with customers, to focus on quality and partnership at all stages of the solutioning process.- Attend early sales and project planning meetings with client representatives, Welocalize business and project management owners, and support the selling process through win.- Assess client needs utilizing existing program implementations and market best practices to design winning solutions and commercial models for current and future customers.- Deploy, maintain, and deliver demo environments for CMS – TMS connectors.- Instrument Pantheon (Internal Service Delivery Platform) configuration in alignment with operations teams requirements.- Ideate as required with stakeholders and implementation teams to build new production models in a rapidly evolving business context.- In partnership with Operational leaders, craft a quality assurance and program structure proposal for each customer that surprises and delights buyers.- Guide current and future customers and partners toward tangible data-driven outcomes and an aligned vision using Welocalize offerings, and products, and help customers envision integrating Welocalize offerings into their processes and requirements seamlessly.- Ensure correct instrumentation of tech and processes in new account onboarding.- Support Project Managers / Functional Managers through implementation, to reinforce fidelity to customer requirements.- Representing client requirements into Welocalize‘s Product roadmap and engineering implementations through the development of business requirements, and generating product ideas.- Representing Welocalize within industry forums and attending conferences as needed.- Take responsibility for mentoring junior members of the team, providing training and support to the production team, and supporting the Sales team as equal trusted partners.- As required by customers, collaborate with other teams to develop, measure, and report pre-defined cost and savings efforts for production, in other words, solution production efficiencies for the benefit of both Welocalize and customers.
Other Relevant Skills - A good understanding of the overall Multilingual, AI / ML solutions and services business (outside of engineering) and the company strategy.- Ability to manage multiple proposals and projects in tight turnaround and rapid deadlines. Managing tasks and collaboration with flexibility and urgency across a global team.- Experience in pre-sales or post-sales roles with external clients across various industry markets.- Excellent writing and communication skills, with the ability to communicate and (as needed) demonstrate complex multilingual services concepts to a wide range of audiences.- Strong interpersonal skills: teamwork, ability to learn new skills quickly, excellent written and verbal communication skills.- Good organization, prioritization, and time management skills.- Excellent interpersonal skills in a culturally diverse environment.- Able to clearly communicate detailed information both verbally and in a well-written document.- Flexibility and ability to learn new technologies.
Education College Degree in a related area or equivalent working experience.