.Net Application Support Specialist (HAT ID: 2370)

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.Net Application Support Specialist (HAT ID: 2370)

Core Business Services

Requisition # ARG002W8

Post Date Feb 12, 2020

**EY Technology:**

Technology has always been at the heart of what we do and deliver at EY.
We need technology to keep an organization the size of ours working
efficiently. We have 250,000 people in more than 140 countries, all of whom
rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the
ability to work remotely on our mobile devices and connecting our people and our
clients, to enabling hundreds of internal tools and external solutions
delivered to our clients. Technology
solutions are integrated in the client services we deliver and is key to us
being more innovative as an organization.

**EY Technology** supports our technology needs through three business

**ClientTechnology (CT) -** focuses on developing new technology services for our
clients. It enables EY toidentify
new technology-based opportunities faster, and pursue those opportunities more

**EnterpriseWorkplace Technology (EWT) –** EWT supports our Core Business Services
functions and will deliver fit-for-purpose technology infrastructure at the
cheapest possible cost for quality services. EWT will also support our internal
technology needs by focusing on a better user experience.

**Information Security (Info Sec) -** Info Sec prevents, detects, responds and
mitigates cyber-risk, protecting EY and client data, and our information
management systems.

In this role, the candidate will work closely with project teams to ensure integration of operations and maintenance to team standards. He/she will have experience in Agile/LEAN/SAFe, DevOps and enterprise applications hosted in Azure.

The candidate is expected to review incidents and project deliverables insuring his/her activities meet or exceed service level agreements, and that requested work is completed on time.

**What are you going to do?**

+ Troubleshoot issues in production and other environments, applying debugging and problem-solving techniques (e.g., log analysis, non-invasive tests), working closely with development team

+ Suggest deployment patterns & practices improvements based on learnings from past deployments and production issues, collaborate with DevOps team for implementation

+ Promote a DevOps culture, including building relationships with other technical and business teams

+ Analyze reported code bugs/provide bug fix solution

+ Re-create, analyze, troubleshoot, and diagnose incidents relating to off-the-shelf and proprietary applications and/or platforms

+ Determine root cause of incidents (configuration vs. code defect)

+ Be liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents

+ Deploy application upgrades and fixes

+ Respond to automated alerts on the health of applications

+ Execute technical tasks in support of project initiatives

+ Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

+ Adhere to E&Y and ITIL guidelines for Incident, Problem and Change Management

+ Ensures all work is carried out and documented in accordance with required standards, methods and EY procedures

**What do we need from you?**

+ Minimum of 5 years IT experience

+ 3+ years Microsoft .NET development

+ 2+ years SQL Server 2016 database development experience including queries, stored procedures, SSIS packages, and user defined functions

+ 2+ years Application Support experience

+ Solid knowledge of .NET C# MVC (Core and Standard)

+ Basic knowledge React.js, Node.js and Angular

+ Basic knowledge of iPaaS (nice to have)

+ Knowledge of SQL databases on Azure

+ Basic knowledge of Active Directory Accounts

+ General knowledge ofnetworking, firewalls, load balancers etc.

+ General knowledge of MS Clustering technologies and configurations

+ Experience supporting applications in Azure managed services

+ Knowledge of best practices for IT operations in an always-on, always-available service model

+ Knowledge of SQL Server Engine, Stored Procedures, Tables, Foreign Keys, Indexes, query tuning

+ Intermediate scripting knowledge in areas of system task automation (i.e. PERL, Powershell)Advance knowledge and ability to read and modify XML files

+ Familiarity with at Terraform or Ansible (nice to have)

+ Experience of practical implementations of CICD tools with VSTS

+ Participate in 24×7 production support on-call rotation

+ Flexibility in scheduling with a willingness to work extra non-standard hours

+ Ability to work well within a multi-disciplinary team structure, but also independently

+ Strong interpersonal, verbal and written communication skills

+ Ability to meet agreed deadlines, with demonstrable Productivity (Incident Completions etc.)

+ Fluent in English language, written and verbal (Bi-Lingual Spanish, Dutch, Portuguese, German highly preferred)

+ Degree in Computer Science or related discipline

+ MCITP – Microsoft Certified IT Professional

+ ITIL Foundation Certificate in IT Service Management

Shift : Monday to Friday 9-6PM

Location: Microcentro

**EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.**