Knowledge Services Business Analyst

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    negotiable / month
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  • Posted:
    12 hours ago
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Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Be the engine that powers Accenture, a $30 billion company that provides consulting and outsourcing services to more than 40 industries–including 89 of the FORTUNE 100, and governments around the world. Our Corporate Functions people offer the essential expertise that enables our more than 336,000 employees to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.
Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.

Key Responsibilities

The Knowledge Services (KS) team is responsible for the strategy and infrastructure behind knowledge sharing and collaboration at Accenture. The KS Business Analyst (Senior Analyst/Specialist) a functional expert for knowledge sharing software products that are to be built and maintained, and is responsible for aligning technology with business strategy and goals of our collaboration ecosystem (Search, community interaction, document sharing, AI systems…any way people can share what they know) used by 500,000+ employees. This involves working with the Agile Scrum Master and Developers to ensure stakeholder satisfaction related to product implementation. This person will need to be able to gather requirements to support, analyze, design and/or implement technology best practice business changes in collaboration with a variety of stakeholder within and outside of our immediate team.

The ideal candidate:

Understand solution vision, roadmap and work with PO manager to manage the backlog of work throughout the project life cycle.
Assist with owning solution functionality and manage solution releases, content and schedules.
Work with the business to understand business requirements and translate into technology solutions.
Decompose key business problems to identify value areas and create epics, features and user stories.
Demonstrate strong communication skills and presence and able to maintain peer-level and management relationships.
Effectively communicate solution vision, roadmap and backlog of work -including success criteria- to the development team so they can provide work estimates and complete work to the satisfaction of stakeholders.
Represent stakeholders in the project.
Communicate with Product Manager (customer) and Product Owner on a regular basis to provide feedback on progress implementing the vision.
Ensure end-user acceptance and understanding.
Participate in developing proposals validating the solution approach within cost and scope.
Develop deep platform-related industry, domain, or product expertise
Collaborate with User Experience team, planning ahead of time the UX research and designs to be ready for user stories creation.
Work closely with the UX designers during the definition of user stories, agreeing on *what* and *how* should be developed from a user-centric point of view.
Validate sprint reviews/demos considering UX designers as stakeholders.

Basic Qualifications

Bachelor’s degree in related field or equivalent experience
Minimum 4 years of experience working with MS Office Suite (MS Word, MS PowerPoint, MS Excel)
Technical Writing skills
Functional skills

Must have good English both written and oral. English is primary language used for daily work.
Understands Agile Development Methods (does not need to know how to develop)
Demonstrated Use Cases and User Story writing from a functional point of view
Functional UAT / Quality Assurance
Understanding of User Experience
Nice to have

Agile Tools (Azure DevOps)
Product Development Strategy
Project Management
Solution Planning
Client Relationship Development
Product Lifecycle Management


Requires demonstrated attention to detail and being comfortable working in ambiguous situations.
Requires clear, concise communication.
Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
Requires understanding of the strategic direction set by senior management as it relates to team goals.
Primary upward interaction is with direct supervisor. Will interact with peers and/or management levels within Accenture.
What do we offer as an employer? Challenges. Team. Training. Recognition. Career Development. Motivation. Joining Accenture translates into continual opportunities to expand on what you can do. Challenge yourself with interesting work focused on delivering innovation and proven solutions. If this is what you are looking for, Accenture is your place. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.