Customer Service Specialists

  • Company:
    Frost & Sullivan, Inc
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    24 hours ago
  • Category:
    General

Location: Buenos Aires, Argentina

IMPORTANT NOTE: Please, send your CV in English, otherwise your application will not be considered

If you are a personable and professional customer service specialist with a passion for assisting customers through inbound and outbound calls, emails, and web-based support, and want to be part of a team that sparks positive global changes, this could be the career opportunity you have been looking for!

Today, more than ever before, companies must innovate, not only to survive, but thrive in the future. We’ve spent more than 50 years guiding our clients toward transformational growth strategies by focusing on innovation opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. This is your opportunity to be part of a revolutionary global team that truly inspires positive global changes. Learn more about Frost & Sullivan: http://tinyurl.com/Frost-Sullivan-overview

+ Provide our global clientele with outstanding customer service and post-sale retention support

+ Serve as a customer liaison for web-based technical support and training for our clients’ web-based subscription services and troubleshoot customer issues as needed

+ Deliver service line information and consultative communications leading to up-sell and cross-sell opportunities

+ Schedule and monitor US and international conference calls and web-based conferencing and client presentations for assigned Account Executive and Consulting Team

+ Assist the Sales and Consulting teams with web-based and conference call presentations

+ Maintain client records via accurate database entries

+ Ensure that all clients receive the highest level of customer service and support

+ Must have the ability to read, write and speak both English & Spanish (Bilingual)

+ Bachelor’s degree preferred, but not required

+ Experience in Sales, Marketing, Customer Service, or related field

+ Two years of customer service experience with an emphasis on sales and up-sales

+ Previous experience with internet research and web-based customer support is a plus

The Frost & Sullivan Client Care Specialists work closely with Global 1000 companies and emerging businesses across six continents, we are experts in providing market research and analysis across numerous industries to help our clients accelerate their growth models and improve their decision-making processes.

+ Annual base salary plus bonus opportunity

+ Monday-Friday 9am-6pm (flexible work schedule options available)

+ Business casual dress attire

+ OSDE 210

REMINDER: Please, send your CV in English, otherwise your application will not be considered

ID: 2020-1181

External Company Name: Frost and Sullivan, Inc.

External Company URL: frost.com

Street: 1061 Luis Maria Campos Av.

Telecommute: No