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PTT Capital, LLC

   

PTT Capital, LLC

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PTT Customer Support Specialist


Job ID: 7137794
Job Views: 14
Location: Austin, TX, United States
Job Category: Customer Service
Employment Type: Full time
Salary: 15,000.00

Job Description

 
I. JOB PURPOSE

Serves PTT potential and current customers by providing product and service information; resolving product and service problems.

II. KEY RESPONSIBILITIES

1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.

2. Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

3. Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.

4. Contributes to team effort by accomplishing related results as needed.

Job Requirements

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.

Experience with ZenDesk is highly desired but not necessary.

Hashtags Search #Austin #PTT Custome #PTT Capital, LLC



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